Frequently Asked Questions
What's the difference between a "box" of paper and a "ream" of paper?
Do you charge staff for replacement I.D. cards?
I have campus mail. Do I send it to your office?
I have a mailing that needs to be sent campus wide. Can I send it to your office?
I need to send FDC a job. Can I put a Print Requisition in Campus Mail?
Do you print business cards? Where can I get that done?
I need a form printed with the "strange" paper. You know, where you write on it and the writing comes through? Can you do that?
I need envelopes printed for a first class mailing. Do you make those?
I send First Class mail to FDC for posting and mailing. I mail domestically and internationally. Do I have to separate those pieces?
When I send First Class mail to FDC for posting and mailing, do you seal the letters or do I have to?
Can I have my student/secretary wait to pick up my stamp order?
I need 43 cent stamps. Do you have them?
Where do I get forms?
Do I need to give you originals to get a job reprinted?
I submitted a job to you, now where is it?
I've almost completed the Printing Requisition Form, but I am not sure how many originals I have. What do I do?
Can I send you an email or a disk with my files to be printed?
How do I receive Pre-paid courier labels (UPS) for my department?
How soon can I get my job after delivering it to a copy center?
Q: What's the difference between a "box" of paper and a "ream" of paper?
A: The difference between a "box" (or properly "case") of paper and a "ream" of paper is a matter of size. Though they both contain paper, the ream (pictured at left) holds 500 sheets, while the case (pictured at right) holds 10 reams, or 5000 sheets. Make sure if you request paper that you order the proper amount of paper based on these terms.
Q: I have a mailing that needs to be sent campus wide. Can I send it to your office?
A: If you have previously printed materials (newsletters, magazines, invitations) or a memorandum that needs to be distributed to the university community you can ship them to FDC, with a Duplicating Requisition for labeling and sortation. Please advise FDC if you plan to have previously printed materials shipped to us because delays occur if we cannot discern what department they come from.
Q: I have campus mail. Do I send it to your office?
Campus mail that is not part of a printing job should NOT be sent to the Duplicating Center.
A: Send campus mail to the McGinley Center Post Office, as they are responsible for all campus mail sortation. Simply drop it in the designated Campus Mail boxes in your building and it will be collected. Please note that Post Office located in the McGinley Basement is an official Contract Station of the United States Post Office. For further information regarding the Rose Hill Campus Post Office at McGinley Center, please contact Facilities Operations at Rose Hill.
Q: I need to send FDC a job. Can I put a Print Requisition in Campus Mail?
A: Though customers can deliver Print Reqs by campus mail, they really should be delivered to the FDC by hand to ensure timely processing. Reqs are processed based on their arrival to duplicating and FDC are not responsible for delays posed by campus mail. If you need it quickly and there is no margin for error, walk it over.
Q: Do you charge staff for replacement ID cards?
A: Identification Card replacements are free to University staff.
Q: Where do I get NCR forms, envelopes, business cards, or letterhead?
A: FDC does not have a press in any of its facilities and, as such, there are items that we cannot produce on campus. The above items are printed on a press either because it is more cost effective, or because our machines cannot handle them. NCR carbonless paper, envelopes, business cards, and letterhead requests are sent to the Office of Procurement (x4910) for routing to the proper vendors to fulfill your needs for these items.
Q: I send First Class mail to FDC for posting and mailing. I mail domestically and internationally. Do I have to separate those pieces?
A: International mail must be separated from domestic mail when you submit it to FDC to be posted. This step avoids mail being incorrectly posted, which can waste your mail budget money and delay the correct delivery of your pieces. Please make a note of these pieces instead of leaving them in the midst of your mail.
Q: When I send First Class mail to FDC for posting and mailing, do you seal the letters or do I have to?
A: FDC mail personnel can seal your envelopes on their mail equipment, but with several caveats. When you submit unsealed envelopes to be posted by FDC, the flaps should be in the down position. That is to say, they should look, to the naked eye, as if they were sealed.
If you do submit sealed envelopes to FDC they should be kept apart from the unsealed variety to avoid being damaged as they pass through the mail machine. The machine stands a good chance of destroying mail pieces that are sealed if FDC personnel have the machine set to seal envelopes. Those pieces will be resubmitted to the offending department for re addressing and re submission.
An example of how letters should not be sent to FDC for mailing. Move your mouse over the photo to see a closeup.
An example of how letters should be sent to FDC for mailing. Move your mouse over the photo to see a closeup.
Q: Can I have my student/secretary wait to pick up my stamp order?
A: Due to the volume of stamps handled and the security involved in such transactions, stamps are usually not ready immediately for pickup. You will be phoned and informed of the completion of your order by FDC Mail staff.
Q: Can I get odd stamp denominations form FDC.
A: FDC handles only the denominations of stamps listed on the Stamp Requisition form.
Q: Where do I get forms?
A: A list of forms that are available in the FDC is provided here...
Simply submit a Supply Requisition form to obtain them in the quantities you need.
Q: Do I need to give you originals to get a job reprinted?
A: You can always feel free to contact us to see if we have copies of originals from previous jobs we have completed for you, however, it is the client's responsibility to keep a copy of all originals and revisions submitted to FDC. We have a limited storage capability, both digitally and physically, so keeping a sample from every job over a long period of time is not feasible.
Q: I submitted a job to you, now where is it?
A: If you are not sure of your job's whereabouts, please contact your departmental secretary as they often sign for faculty jobs and store them somewhere other than your office / classroom. They may know where the jobs are. If you are still unsure upon completing that action, feel free to call the FDC location you submitted the job to and they can retrieve a signature off the canary copy of the requisition.
Q: I've almost completed the Printing Requisition Form, but I am not sure how many originals I have. What do I do?
A: The term "original" does not refer to each submission you make to FDC. Each single sided sheet of paper counts as an "original." A double sided sheet then would count as "2 originals."
Q: Can I send you an email or a disk with my files to be printed?
A: You may submit files to FDC for duplicating by email or on disks. Jobs can be sent to firstname.lastname@example.org. Even though the email can (and should) contain all the details the Printing Requisition contains, FDC still requires an original of the requisition to be submitted for our filing purposes. Make sure your disk holds ONLY the file you wish to print and any associated images and fonts.
Q: How do I receive Pre-paid courier labels (UPS) for my department?
A: A Supply Requisition Form must be completed, including the departmental budget line, and forwarded to the Fordham Duplicating Center. The order is processed and delivered via intercampus mail or can be picked up. The number of labels that are used are automatically charged back to the ordering department by the Office of Procurement.
Note: A copy of the Supply Requisition Form can be obtained from the Fordham Duplicating Center in Faculty Memorial Hall Room 129, Rose Hill Campus.
Q: How soon can I get my job after delivering it to a copy center?
A: Turnaround times for a project can be as brief as a single workday, however, depending on the job size and complexity, a project could take up to 72 hours to complete. These times vary between the distant FDC locations, and can fluctuate wildly with the academic calendar, time of day or day of the week. The best way to ensure timely production of your work is to contact FDC operator or managers well in advance of your deadline so the appropriate materials, staffing, and machine print time can be assembled. Remember, we will evaluate the project based on the current work load and your indication as to the time needed for receipt of the project. All work is produced on a first in, first out basis.