Fordham University            The Jesuit University of New York
 



About Us

Our vision for information technology is to create an environment where all students, faculty and staff have easy access to the information technology resources and information they need, and to provide an information technology infrastructure that supports the institutional goals identified in Toward 2016...

ETS
ITAC
SSIA
SPO
UISO

 

Enterprise Technology Services (ETS)
Acquisitions Acquisitions is responsible for institutional purchasing and leasing computer hardware, software, and peripherals for Fordham University. Additionally, they assist departments with computer advice and finding the best possible price for all computer equipment.
   
Computer Services Computer Services is comprised of Core Services and Production Services, which are primarily responsible for continued development, management and maintenance of Fordham's centralized computing environment throughout all campuses and satellite offices.
   
Network Engineering & Operations Network Engineering & Operations maintains the physical infrastructure. Internet connectivity and access to student information are easily reached via the modems, broadband, wired and wireless networks maintained by this group. Intercampus data and telephony connectivity as well as WAN and LAN design and implementation are also core activities of Network Services.
   
Technology Business Office Technology Business Office centralizes all IT business processes, such as purchase orders, check requests, travel arrangements, supply requisitions, work orders and all other general office functions. They maintain and archive all internal records.
   
Telecommunications Telecommunications is responsible for all landline telecommunications for the University. This includes telephone, voicemail, logging, analog modem as well as cabling. They also function as a billing agent for the University, billing monthly telephone and other associated Telecom costs to the various units of the University. 
   
User Support Services User Support Services provides a series of services to the Fordham community, which includes desktop support for faculty and staff in hardware and software, computer lease replacement, and localized computer access via kiosk.


 

Instructional Technology Academic Computing (ITAC)
Faculty Technology Services Faculty Technology Centers assist faculty with the integration of technology in teaching and research. This includes training in the use of common applications and techniques, smart classroom support, suggesting various tools to enhance the learning experience with technology, providing state of the art facilities for experimenting with new technologies, assisting in course material conversion and multimedia production. Additionally, the FTCs manage and provide support in the University's course management system, Blackboard.
   
Media Services Media Services advocates and augments FordhamUniversity's academic and administrative endeavors by providing faculty, staff, and students with access to innovative multi-media technology. They are responsible for smart classrooms and video conferencing and endeavor to update existing facilities so that they remain state-of-the-art.
   
Teaching Labs Teaching Labs provide space for faculty to teach classes that require the use of computers and provide students with access to computing. There are about 40 computer labs on the various Fordham campuses.
   
Technology Training

Technology Training provides members of the Fordham community with the technology available in the modern university, by offering training classes in various areas.


 

Software Services & Information Architecture (SSIA)
Business Intelligence
Business Intelligence creates an environment which will support decision-making across the University by creating a BI center of Excellence using best practices and proven processes. 
   
Database Administration Database Administration oversees all University data. The DBA group ensures all University data is managed and housed within highly available database systems, and ensures that all systems are maintained to the tightest industry standards. They also manage data security and access.
   
The Office of Internet Services The Office of Internet Services manages the University's web content management system, making it easy for departments to create and maintain their own sites. OIS also develops web-enabled database applications to support administrative and research applications.  Mobile applications and access to and integration with many social networking sites can be facilitated through this office as well.
   
Software  and Information Services Software Information Services provides Business Analysts that will work with you to analyze issues and bottlenecks and develop optimal solutions leading to the best results. We will collaborate with your department on improving business process, such that we can reach hgiher levels of productivity and take better advantage of our ERP systems.

We also provide prgramming expertise to implement application specific solutions. Our team manages the University's Master Data Management system which ensures complete data integration and enables us to maintain our data quality standards.


 

Strategic Program Office (SPO)
Business Services Project Management is the application of knowledge, skills, tools, and techniques in managing project tasks to meet academic and business requirements.  It is accomplished through the application and integration of the project management processes, such as initiating, planning, executing, monitoring and controlling and closing.

The Fordham Project Management Framework [FPMF] was developed using best practices and resulting materials from the University's Enterprise Resource Planning program [Confirmare] as a baseline and then leveraging industry standards from the Project Management Institute [PMI]. The FPMF is a work in progress. Fordham's project management initiative is designed to:

- Create a foundation for consistent project success throughout Fordham IT by developing a strong and pervasive project management discipline across teams
- Guide key projects to a successful conclusion, and
- Develop project management as a core competency
   
Customer Relations & Student Technology Services Customer Relations is committed to leading the Fordham IT organization in creating a culture of customer service.  They are dedicated to empowering and developing relationships with our constituents, building customer loyalty, and serving the University with individual pride and Fordham spirit.  As a new initiative and strategic goal, Customer Service is focused on developing programs to convert Fordham community members into satisfied constituents. Student Technology Services is a reference to assist in locating and accessing various technology resources and services available at Fordham University.
   
Integrated Strategy & Planning
This area includes management of the Fordham IT performance management program, which consists of annual performance and development plans for each IT staff member as well as periodic reviews to ensure team members are ontrack with stated goals.  Also in this area are the quarterly Board reports and Annual Report. These two processes are linked through our strategic initiatives, which are derived from overall University strategic initiatives.  This area alsoincludes:

- Leading innovation with IT members to develop new opportunities for growth
- Cultivating and expanding relationships with academic and business partners
- Coordinating IT disciplinary and departmental efforts
- Establishing of IT policies, guidelines, and standards
   
IT Communications
IT Communications is responsible for creating meaningful, well-written, organized, easy-to-understand and useful communications, which are designed to a) keep IT staff informed about what is happening within IT and within the university, and b) keep the university community aware of IT initiatives.  Goals include building awareness and educating the community on IT initiatives; promoting IT throughout the university; and creating channels of conversation about Information Technology. 
   
IT Customer Care The IT Help Desk along with the IT Customer Care Centers, which are located on both the Rose Hill and Lincoln Center campuses, provide support and assistance to the entire Fordham community for all technological issues related to Fordham IT services. These services include, email, network connectivity (both wired and wireless), virus and spyware infections and prevention, software and hardware installations and malfunctions, and telephone and fax line requests. They can also assist you with hardware problems on your Dell, HP, Apple computers, as long as they are still under manufacturers' warranty.


 

University Information Security Office (UISO)
University Information Security

University Information Security is responsible for the overall direction of information security functions relating to Fordham University, specifically: IT risk management, security policies, security awareness, and security architecture. Areas of responsibility include security of enterprise-wide applications, communications, networks and computing services.

 
IT Risk and Integrity The IT Risk and Integrity group is tasked with the duties of mitigating the overall risk to the University's IT resources.  This department within the UISO develops, implements and maintains a cogent and comprehensive Information Security and Assurance Program that incorporates: Security Policy and Compliance, Security Awareness, Security Risk Assessment and Mitigation and Information Assurance.

IT Risk and Integrity develops, maintains and publishes information regarding security policies, procedures, standards and guidelines.  IT Risk and Integrity also devotes attention to legislative and compliance related areas associated with Information Technology.  More often then not, this includes creating awareness and documenting the requirements contained in various legislation of interest to institutes of higher education.
   
IT Security IT Security deals daily with the security of the data and data processing assets of the University.  IT Security proactively protects the integrity, confidentiality and availability of information in the custody of, or processed by, Fordham University.  This department guards the network infrastructure, servers, desktops and University data against, theft, misuse, breach and compromise.

The IT Security department is responsible for the deployment and implementation of information regarding security policies, procedures, standards and guidelines.  This department also oversees the forensic analysis of security events, leads Fordham's Incident Response Team (IRT) in the unlikely event of a security incident and manages all security applications, hardware and implementations.


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