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What We Do
Backups
Production Services Department employs disc-to-tape and disc-to-disc backup technology for daily backup tasks at Rose Hill, Lincoln Center, and 888 7th Avenue.
Backup Schedule
The Production Services Department maintains information regarding its backup schedule on ecampus.fordham.edu for those with appropriate privileges to review.
Filling Out Monitoring Request Form:
Login to Magic Help desk Application ( BMC Service Desk Express). On the opening page, left column, choose Incidents. When the ticket form opens, choose Actions from the top bar and the choice Create Incident From Recurring (H) will be available. Choosing this item will bring up a SEARCH form. Type mon in this search field. Pick the monitoring form. Many fields will automatically be filled in within the form The body of the form will provide direction in filling in the remaining information required for initiating monitoring of the device/system. Saving the ticket will assign it to the proper queue (Operations). You will receive confirmation when monitoring has been set up.
Printing
We administer laser printing capacity at Rose Hill and Lincoln Center supporting Enrollment, Financial Aid, Human Resources, and Finance Departments.
Requests For Backups
All newly requested server backups will require a REQUEST FOR BACKUP form. Please visit ecampus.fordham.edu, login and then click on WELCOME area and choose the Backup Request item from the pull-down list. Your application will be submitted to Production Services Department. You will be notified if additional information is required or when your backup has been added to the permanent backup schedule. One time or ad-hoc backups should be requested via Magic ticket creation.
Restore of Files
All restores of files are to be requested via Help Desk Magic ticketing. Please call IT Customer Care at 718-817-3999.
Server/System/device Monitoring Requests:
Monitoring of any of the above requires a request that is initiated through Magic Help Desk ticket. One may call IT Customer Care (ext. 3999) or fill out the appropriate form which can be accessed through the Magic Help Desk client.
Special Requests
We are always available to our users for special requests. Please call 718-817-1400 for details. Our staff will be happy to field your request.
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