Help Desk

Off Campus: 877-366-HELP
On Campus: 718-817-3999
Monday - Friday (8:00 AM - 8:00 PM)

You may also submit your request for assistance via e-mail to helpdesk@fordham.edu

Resident students may call (212) 636-6299 on Saturday and Sunday when network, telecommunications, or cable television issues arise.

The Fordham University Help Desk is available to assist all members of the Fordham community whenever computer or telecommunications issues arise. The Help Desk is your first point of contact with the User Support Services Group or the Telecommunications Group.

Utilizing Magic Solutions Software the Help Desk Specialist will record each request for assistance, assign a ticket number for follow up purposes and then electronically deliver the request to the appropriate support group as needed. Your request may be resolved while you are on the telephone with the Help Desk.

The Help Desk Staff work closely with the Instructional Technology Academic Computing staff to continually update their knowledge of standard university software packages.

For scheduled maintenance, news and IT Alerts, please visit the IT News Room.

For Help Topics, documentation, software downloads and FAQs, please visit our Help & Support page.