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Organizational Area Profiles
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| Enterprise Technology Services |
| Acquisitions |
Acquisitions is responsible for institutional purchasing and leasing computer hardware, software, and peripherals for Fordham University. Additionally, they assist departments with computer advice and finding the best possible price for all computer equipment.
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| Computer Services |
Computer Services is comprised of Research & Development and Computer Operations, which are primarily responsible for continued development, management and maintenance of Fordham's centralized computing environment throughout all campuses and satellite offices. |
| Network Engineering & Operations |
Network Engineering & Operations maintains the physical infrastructure. Internet connectivity and access to student information are easily reached via the modems, broadband, wired and wireless networks maintained by this group. Intercampus data and telephony connectivity as well as WAN and LAN design and implementation are also core activities of Network Services. |
| Technology Business Office |
Technology Business Office centralizes all IT business processes, such as purchase orders, check requests, travel arrangements, supply requisitions, work orders and all other general office functions. They maintain and archive all internal records. |
| Telecommunications |
Telecommunications is responsible for all landline telecommunications for the University. This includes telephone, voicemail, logging, analog modem as well as cabling. They also function as a billing agent for the University, billing monthly telephone and other associated Telecom costs to the various units of the University. |
| User Support Services |
User Support Services is comprised of the Help Desk and the User Support technical staff. This group provides telephone and on campus support for all Students, Faculty, and Staff. |
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| ITAC - Instructional Technology Academic Computing |
| Customer Relations |
Customer Relations is committed to leading the Fordham IT organization in creating a culture of customer service. They are dedicated to empowering and developing relationships with our constituents, building customer loyalty, and serving the University with individual pride and Fordham spirit. As a new initiative and strategic goal, Customer Service is focused on developing programs to convert Fordham community members into satisfied constituents.
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| Faculty Technology Centers |
Faculty Technology Centers assist faculty with the integration of technology in teaching and research. This includes training in the use of common applications and techniques, smart classroom support, suggesting various tools to enhance the learning experience with technology, providing state of the art facilities for experimenting with new technologies, assisting in course material conversion and multimedia production. Additionally, the FTCs manage and provide support in the university's course management system, Blackboard. |
| Media Services |
Media Services advocates and augments Fordham University 's academic and administrative endeavors by providing faculty, staff, and students with access to innovative multi-media technology. They are responsible for smart classrooms and video conferencing and endeavor to update existing facilities so that they remain state-of-the-art. |
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Student Technology Services
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Student Technology Services is a reference to assist in locating and accessing various technology resources and services available at Fordham University.
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| Teaching Labs |
Teaching Labs provide space for faculty to teach classes that require the use of computers and provide students with access to computing. There are about 40 computer labs on the various campuses of Lincoln Center , Rose Hill, Marymount, and Tarrytown Graduate Center. |
| Technology Training |
Technology Training provides members of the Fordham Community with thetechnology available in the modern university, by offering training classes in various areas. |
| SSIA - Software Services & Information Access |
| Confirmare |
SSIA directs the University's ERP project, consisting of Banner to replace SIS, HRS, FRS and Viking; Oracle for University data management; Luminis, as the University portal; Customer Relations Management; and Web FOCUS for management reporting.
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| Database Services |
Database Services defines and supports the information architecture that facilitates the location, interchange, security, usability, and interoperability of Fordham University's information resources. They administer all Oracle and SQL Server databases, Oracle application servers, the Banner Database and other database driven applications. |
| Internet Services |
Internet Services is responsible for website infrastructure, including everything from web servers to online applications, such as Content Management Systems and the University Portal. They are also responsible for web applications from user forms to web analytics and overall content integration and management. Web Design/Development chairs the Web policy Committee: Assists University organizations in designing and developing departmental websites; develops and facilitates uploading of streaming video of University functions; and complies pictures, graphics, logos, templates, training materials, and style guides to assist all units with compliance of the University website look and feel. |
| Software Services |
Software Services enhances, integrates, maintains, and upgrades administrative enterprise software applications including; SIS, HRS, FRS, Viking, OASIS, and OASIS for Faculty. |
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| Strategic Program Office |
| Enterprise Project Management |
- Oversees all aspects of IT project management
- Manages and controls a centralized portfolio of IT projects
- Synchronizes IT department plans with overall division plans and division plans with overall University goals and objectives
- Conducts project portfolio modeling and analysis
- Promotes project management as a core competency
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| Integrated IT Strategy & Planning |
- Coordinates the IT disciplinary and departmental efforts
- Establishes and maintains a centralized framework for IT project governance
- Establishes strategic project management policies and guidelines
- Defines, implements, communicates and standardizes IT performance and project-based metrics
- Develops, analyzes, evaluates, coordinates, maintains and distributes IT policies, procedures, proposals and technical communication
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| IT Communications |
- Provides communication for all major IT projects, outages, informational and emergency notifications
- Creates processes and procedures to improve IT communications via multuiple channels
- Communicates University technology initiatives to the Higher Education community and its partners
- Develops and coordinates periodic, quarterly and annual reports to the Board of Trustees and University Executive Management
- Maintains the content, organization and look & feel of the Fordham IT and Confirmare websites
- Designs, writes, and edits technical documents and other media
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| University Information Security Office |
| University Information Security |
University Information Security is responsible for the overall direction of information security functions relating to Fordham University, specifically: IT risk management, security policies, security awareness, and security architecture. Areas of responsibility include security of enterprise-wide applications, communications, networks and computing services.
Overall duties include:
- Focusing on security policy, security awareness, security risk assessment, security incident response and securitycompliance
- Promoting quality and integrity of information security throughout the university,
- Coordinating security efforts across the enterprise to include IT, HR, communications, legal and facilities management, and
- Maintaining awareness of Federal and State legislative requirements for the university.
In alignment with the University Strategic Plan, the University Information Security Officer will develop and chair a university-wide Information Security Advisory Board to provide guidance and advocacy on information security standards and security investments. Additionally, this department will identify security goals and objectives and develop plans for implementing policy, processes and procedures to support the strategic direction of the University.
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Last modified: April 2008
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