Fordham University            The Jesuit University of New York

Help and Support
IT Customer Care

Who we are?
Fordham IT Customer Care is readily available to resolve technology related issues for University students, faculty and staff.

What is IT Customer Care?
IT Customer Care is comprised of the IT Help Desk and the IT Customer Care Centers located at the Rose Hill and Lincoln Center campuses.

What we do?
We are available to answer your questions and resolve your problems including, but not limited to your computer’s operating system, software applications, account claiming via, email-access, wireless, internet and network connection, as well as any other technology related issue.

When are we available?
We are available Monday-Saturday at the hours listed below, with the exception of when the university is closed.

How do you reach us?
We encourage you to contact the IT Help Desk, or visit one of the IT Customer Care Centers, as described below:

We’ll be on hand to offer you our full range of services, including answering your calls and receiving walk-ins on the Rose Hill campus.

Contact Methods and Service Hours
  Location Phone # Standard Hours
August 12, 2013 -
May 16, 2014
Saturday Hours
@ Rose Hill

January 18, 2014 -
May 16, 2014
Summer Hours
May 19, 2014 -
August 11, 2014
IT Help Desk
General Use   718-817-3999 8:00am - 8:00pm 10:00am - 6:00pm 8:00am - 6:00pm
Faculty Use Only   718-817-1111 8:00am - 8:00pm 10:00am - 6:00pm 8:00am - 6:00pm
IT Customer Care Centers
Rose Hill McGinley 229   8:00am - 8:00pm 10:00am - 6:00pm 8:00am - 6:00pm
Lincoln Center Lowenstein SL19A   10:00am - 6:00pm Closed 10:00am - 6:00pm

You may also reach the IT Help Desk electronically as follows (note: responses can take up to 2 business days):

E-mail - General
E-mail - Faculty Use Only
Online Form Service Request Form

Resident Student Weekend Support

For network connectivity issues (wired or wireless), or cable television issues, please contact us as follows:

212-636-6299 Friday 8:00pm - 11:00pm
Saturday 8:00am - 11:00pm
Sunday 8:00am - 10:00pm


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