Help & Support

Help and Support

IT Customer Care

Who we are?
Fordham IT Customer Care is readily available to resolve technology related issues for University students, faculty and staff.

What is IT Customer Care?
IT Customer Care is comprised of the IT Help Desk and the IT Customer Care Centers located at the Rose Hill and Lincoln Center campuses.

What we do?
We are available to answer your questions and resolve your problems including, but not limited to your computer’s operating system, software applications, account claiming via my.fordham.edu, email-access, wireless, internet and network connection, as well as any other technology related issue.

When are we available?
We are available Monday-Friday at the hours listed below, with the exception of when the university is closed.

How do you reach us?
We encourage you to contact the IT Help Desk, or visit one of the IT Customer Care Centers, as described below:

Contact Methods and Service Hours
	Location	Phone #	Standard Hours August 13, 2012 - May 17, 2013	Summer Hours May 20, 2013 - August 9, 2013

IT Help Desk
General Use		718-817-3999	8:00am - 8:00pm	8:00am - 6:00pm
Faculty Use Only		718-817-1111	8:00am - 8:00pm	8:00am - 6:00pm

IT Customer Care Centers
Rose Hill	McGinley 229		8:00am - 8:00pm	8:00am - 6:00pm
Lincoln Center	Lowenstein SL19A		10:00am - 6:00pm	10:00am - 6:00pm

You may also reach the IT Help Desk electronically as follows (note: responses can take up to 2 business days):

E-mail - General	HelpIT@fordham.edu
E-mail - Faculty Use Only	facultyhotline@fordham.edu
Online Form	Service Request Form

Resident Student Weekend Support

For network connectivity issues (wired or wireless), or cable television issues, please contact us as follows:

212-636-6299	Friday	8:00pm - 11:00pm
	Saturday	8:00am - 11:00pm
	Sunday	8:00am - 10:00pm