Fordham University            The Jesuit University of New York
 


Faculty Resources

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Blackboard Faculty guides



Blackboard Overview

Blackboard Steps

Other Blackboard Topics

Blackboard Manuals and Instruction Guides
Blackboard Frequently Asked Questions



For any other questions, feel free to E-mail blackboard@fordham.edu.
 


Access to Blackboard and Course Sites

  1. What do I need to access Blackboard?

    You will need to have claimed your AccessIT ID in order to login to blackboard via theMy.Fordham University Portal page.
     
  2. I cannot log in to Blackboard. What should I do?

    Click on the "Forgot Password" link located on the My.Fordham University Portal page.  If you cannot reset your AccessIT ID password, please call IT Customer Care for assistance (718) 817- 3999.
     
  3. How do I create my course site in Blackboard?

    Course shells are automatically generated in Blackboard at least two weeks before the start of a new semester according to the information updated in BANNER by your department secretary.
     
  4. I don't want to have to wait to start preparing my new course on blackboard, is there anything that I can do?

    1. Archive a copy of an "old" course shell (Control Panel: Packages and Utilities >Export/Archive Course).
    2. Modify the information in this course shell with the materials for your new course.
    3. When the new course shells become available, use the course copy feature to copy the material from the "old" course into the new course shell (See "Course Copy" for more information).
     
  5. I am teaching a course, but it is not listed in my Blackboard course list. What should I do?

    Contact your department secretary and ask them to update the information in BANNER. Once the information is updated, the nightly snapshot will take the information in BANNER and create the course shell in Blackboard. If the semester has already started and you are teaching an online course, please ask your department secretary to email blackboard@fordham.edu with the name, course ID, and section of the course(s) you should be enrolled as an instructor. (ex. BBLK1234001).

Course Content and Appearance

  1. How do I add content to my course site?

    See the "Adding an Item to a Content Area" guide.
     
  2. Can I copy content from my old course site to my current course site?

    Yes, to copy course content from an old course site into your current course site do the following:

    1.  Click into the course that you want to copy from
    2.  Click the Control Panel drop down menu
    3.  Click on "Packages and Utilities" then on "Course Copy"
    4.  Click on "Copy Course Materials into an Existing Course"
    5.  Click "Browse" and select the course that you want to copy materials into, then click Submit
    6.  Put a check in the boxes next to the areas of the course that you want to copy
    7.  Click "Submit"
     
  3. How do I turn on my Visual Text Box Editor?

    Your Java must be up to date to see the Text Box Editor. To update your Java go to www.java.com
     
  4. Students cannot open files I posted on Blackboard? How can they access them?

    Students must have their plug-ins installed and up to date. They should use the "Test Browser" button on the Welcome Screen to test which plug-ins they need to install.
     
  5. Why can't my students open the Word documents that I've posted on Blackboard?

    If you have saved your document as a ".docx" file (Word 2007) then students will be unable to open the file if they have Word 2003.  To avoid this issue when using Word 2007, choose to save your file as a ".doc" under "Save As".
     
  6. Can I change the button menu in the left sidebar of the course site window?

    To customize the menu on the left sidebar so that only items that will be used in the course will be displayed:

    1. Make sure Edit Mode is On.
    2. In your course menu, click on the drop down menu arrow to make changes (you can rename/ hide/ delete).
    3. Click on + symbol to add additional Content Areas, Tools, or Dividers.
     
  7. When I click the play button on Quicktime Player, nothing happens.  What do I do?

    You need to make sure that the QuickTime plug-in has been installed. To update your QuickTime plug-in, go to http://www.apple.com/quicktime/download/
     
  8. Can I move documents from one area of my course site to another?

    Yes, to do this, go to the original item and select "Move" from the drop down menu arrow. Choose the destination folder you want to move it to then click Submit. 
     
  9. What is the size limit for course sites?

    Files should be less than 10 MB. If you need to upload files that are larger, please contact your local FTC for assistance.
     

Student Access

  1. My students do not see my course site on their Blackboard Desktop. What do I do?

    Make sure that your course has been made "Available".  To do this:
    Select the course you want to make available.
    1. Click on the Control Panel dropdown menu.
    2. Click on Customization.
    3. Click on Properties.
    4. Scroll down to step 3 and click Yes then Submit.
    These steps will make the course available, and allow students access into your blackboard course.
  2. A student in my course cannot log in to Blackboard. What should he/she do?

    Have your student click on the "Forgot Password" link located on the My.Fordham University Portal page.  If they cannot reset their AccessIT ID password, please have your student call IT Customer Care for assistance (718) 817- 3999.
     
  3. A student in my course is not receiving my Blackboard emails. What is wrong?
    Please make sure they are enrolled in your blackboard course by going to the Control Panel drop down menu and checking "Users" under "Users and Groups". If they are enrolled, please have them check the settings on their spam filter to receive mail from blackboard. If they are still having difficulty receiving e-mails, please have them contact IT Customer Care at 718-817-3999.

Managing Users

  1. How to view a list of the students enrolled in my course site?

    1. Click on the Control Panel drop down menu
    2. Click on "Users" under "Users and Groups"
    3. Leave the search window blank, and click "Search".
     
  2. How do I add a student to my course site?

    1. Click on the Control Panel drop down menu and select "Users" from "Users and Groups"
    2. Click on the gray button "Find Users to Enroll" then Browse for the student by username
    3. When the list arrives, put a check in the box next to the student you wish to enroll
    4. Click "Submit"
     
  3. How do I add another instructor or a teaching assistant (TA) to my course site?

    1. Click on the Control Panel drop down menu and select "Users" from "Users and Groups"
    2. Click on the gray button "Find Users to Enroll" then Browse for the TA /Instructor by username
    3. When the list arrives, put a check in the box next to the TA / Instructor you wish to enroll then select the Role from the dropdown menu.
    4. Click "Submit"


    To change or assign the member a role, you would:
    1. Click on the Control Panel drop down menu and select "Users" from "Users and Groups"
    2. Search for the user already enrolled, then click on the dropdown menu arrow then select "Change User's Role in Course"
    3. Select the Role from the list.
    4. Click "Submit"

     
  4. How do I allow guests (non-Fordham University users) to access my course site?

    We do not allow guest access into blackboard courses. If you need an account created for an individual outside of the University please email your request to blackboard@fordham.edu with your explanation of why they needaccess to your course.
     
  5. How do I remove a user from my course site?

    You should not delete users from courses as this will result in the deletion of all student work and records in the course. Instead, you can modify their enrollment availability by: 1. Clicking on the Control Panel drop down menu
    2. Click on "Users and Groups",then select "Users"
    3. Search for the user by last name, email, or username
    4. Click the drop down menu arrow beside their username & select "Change user's Availability in Course"
    5. Scroll down and set the "Availability" for this course to "No"
    6. Click "Submit"

Blackboard Organizations

  1. How can I request a Blackboard organization?

    To request an Organization we need the Name of the Organization, the purpose for the Organization, andthe username of the individual needed to be enrolled as a Leader. If we are able to create your organization in blackboard, then we will provide you with instructions to how you can enroll your participants. Send your request from your fordham email address to blackboard@fordham.edu.
     
  2. I don't see my organization on my Blackboard Desktop. How do I access it?

    If the organization has not been made available, then you will not see it listed under the Organization tab. Please contact the leader of the organization and request information on when it will be made available.


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