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Student E-Mail Frequently Asked Questions
For additional information, please see the Mirapoint the Quick Start Student User Guide
1. How do I obtain my Fordham University e-mail account information?
As a new student you must go to the University Portal at http://my.fordham.edu and claim your AccessIT ID.
Once claimed an e-mail address will automatically be created for you. It is your AccessIT ID @fordham.edu.
2. What if I forget my password?
There is a forgot password link on the Portal login page, just answer your security questions to reset your password. If you do not remember the answers to your security questions you can reclaim all over again.
3. How do I access my Mirapoint E-mail account?
You can access your account from anywhere in the world by going to the following URL: http://my.fordham.edu
To access your e-mail, log into the Portal and click the mail icon on the top right corner of the screen.
4. Why can't I create a new message or reply to a message I have already received?
When I click on either the "New" or "Reply" buttons, nothing happens. The Mirapoint mail system requires permission to popup new windows in your browser. If you are using a popup blocker, please add "studentmail.fordham.edu" to the exception list.
5. When I click on "Reply", why can't I see the original message in the reply window?
By default, your mailbox is set to reply without message history. If you wish to include the original message in your reply, click on "Options" in the upper right-hand corner of your browser. Under "Mail", you will see a section called "Composing". Select "Composing" and then click on the Reply option you wish to use going forward.
Please note: If you select "Include original as attachment" other mail systems may be unable to open the file. To ensure compatibility with most systems, select "Include original inline".
6. How do I send a message to a Fordham e-mail account if I don't know the person's e-mail address?
When composing a message, click "To" and select "User Search" from the list of choices in the Source:drop-down box. Type in the name of the individual you are looking for, and click the "Find" button. Any matches will be shown, sorted alphabetically, by last name.
7. What browsers can I use?
Mirapoint supports the following browsers:
Netscape v. 7.1 and up (Windows)
Internet Explorer v. 6.0 and v. 7.0 (Windows) not v. 8.0
Firefox v. 1.0 and up (Windows)
Safari v. 1.2 and up (Macintosh)
8. What operating systems are supported?
The following three operating systems are supported.
MS Windows XP (with most recent service pack)
MS Windows 2000 (with most recent service pack)
Apple MacOS 10 (most recent release)
9. Can I use POP3 or IMAP with Mirapoint?
Currently, we do not provide IMAP connectivity. However, you may use your favorite POP3 and SMTP client. If you are familiar with configuring your own e-mail client the settings are:
POP3 = studentpop.fordham.edu
SMTP = studentsmtp.fordham.edu (SMTP Authentication required)
Please visit the following webpage for more documentation on how to to this: http://www.fordham.edu/onlineresource
10. Will the forwarder I have set up in my Lotus Notes account carry over to my Mirapoint account?
No, however you are free to set your forwarding in the new Mirapoint system.
11. How do I recognize a message as Spam?
Spam is generally any message which is unsolicited to your account. Spam can come in many forms such as advertisements, junk mail, or virus messages. Fordham University uses Spam filters to block many messages before they get to your inbox. Unfortunately, not all messages can be blocked. You may delete any messages which appear as unsolicited.
12. What is the best way to avoid e-mail viruses?
The best way to avoid e-mail viruses is not to open e-mails from addresses which are not known to you. Some viruses are able to simulate an e-mail address from someone you would normally receive messages from. If you receive a message from someone that you do know, and there is a strange attachment to the mail, check with the person first before opening the attachment. You cannot get a virus simply by opening a message. You must eitherclick on a link within the e-mail or open an infected attachment.
13. How long is my Fordham e-mail account active after I leave the university?
If you are a student, your Fordham e-mail account information will not be deleted from the system until you have been inactive for two (2) consecutive semesters. This does not include the summer term. Accounts are deleted usually twice a year, in October andFebruary. After notice by e-mail your account and its related files and data are deleted. If you are faculty or staff, your e-mail account information will be removed upon termination from the University.
14. What will happen to my e-mail messages?
All messages on an account are removed from the system when the account is deleted and you will no longer have access to them. You should move them and notify your correspondents of your new address before your account is deleted. Messages sent to your address after your account is deleted will be returned to their sender with a permanent delivery error (SMTP ERROR 550 no such user).
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