Introduction

Fordham IT is responsible for the security and availability of Fordham University's network, data and IT infrastructure. These assets are constantly at risk from malicious attacks internally as well as externally to the University. Through the deployment, review, configuration and management of its firewalls it is able to accomplish this task.

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Purpose of this Change Request Form

Fordham University employs various policies that prescribe the nature of the traffic permitted including a "deny all" policy for all incoming traffic. Any incoming traffic not explicitly requested and approved is prevented from accessing the University network. In order to facilitate the business needs of the University certain exceptions must be made to allow access to protected resources located outside of the firewalls. Fordham IT must be presented with all necessary information for each request in order to perform adequate risk analysis and grant approvals. This form will assist in collecting all required information. Any Firewall Change Requests that are not viable can be brought up for appeal with the University Information Security Officer.

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Service Level Agreement (SLA)

The nature of the change required will, in part, dictate when and if the firewall changes will take place. Once the Information Security Office has received the request it will require 5 business days to review the request and perform any necessary risk analysis. The request is then passed along with approval to the IT Group responsible for implementing the change. Changes are made and applied to the firewalls during the maintenance window on Thursdays between 12 pm – 1 pm EST. In all cases, early advice on a change will provide the best assurance of timely processing.

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Required Information

A completed and duly authorized Firewall Change Request Form is all that is required. Incomplete or inaccurate information on the form will delay the request until all of the proper information has been received. If there are any issues about the information required, please contact the University Help Desk at (718) 817-3999 or via e-mail to: helpdesk@fordham.edu.

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Firewall Change Request Form

Requests received less than five (5) business days prior to the maintenance window on Thursdays can not be guaranteed to be processed, and may have to be scheduled for the following week.

Please fill out this form in its entirety and click Submit. This form will create a Magic Help Desk ticket. A ticket number will be sent back to you via email within one (1) business day. This number can be used as a reference for tracking progress by Fordham IT.

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