How do I access my Fordham Google Apps account information?
You can access your account from anywhere in the world by logging into the portal at http://my.fordham.edu.
Where are my Fordham Google Apps located?
To access your Google apps, log into the Portal and click the Gmail icon on the top right corner of the screen.
Will I be able to keep my email address after I graduate?
Yes, Google Apps for Education enables us to offer "email for life."
How is my Fordham Google Apps different from a regular Google account?
Google Apps for Education allows us to give you the same functionality without the annoying ads.
What if I forget my password?
There is a forgot password link on the Portal login page, just answer your security questions to reset your password. If you do not remember the answers to your security questions you can reclaim all over again.
What is the difference between POP, IMAP and Forwarding?
POP > Post Office Protocol POP-ing your account downloads mail to the third-party client or account which you desire. Often, when a message is downloaded, it is deleted from the Gmail server. This prevents you from reading the same messages when you go to a different computer. Some mail clients let you tell POP servers to leave mail on the server for a certain period of time. This allows you to read the same messages again from another computer, if necessary. Google provides the steps for POP synching with several third party mail clients. If you intend to use a laptop computer while traveling, or access your mail from several computers, you may want to consider IMAP access.
IMAP > Internet Message Access Protocol It is better than POP for accessing mail from multiple locations because it leaves the mail messages on the Gmail server. This lets you read the same messages regardless of what computer you use to read your e-mail. Messages you send are also stored on the mail server, so regardless of which computer you send a message from, it will be stored in your account for access later. Google provides the steps for IMAP synching with several third party mail clients.
Mail Forwarding > Automatic Mail forwarding is available for students who want to forward their email to another account. Mail forwarding simply pushes your incoming Fordham Gmail messages to another personal email account so that they can be easily accessed alongside your personal emails. The main drawback is that Mail Forwarding does not allow you to reply to forwarded Fordham Gmail messages with your @fordham.edu address.
Getting Started with Gmail
Can I automatically add new contacts based on people I've corresponded with?
Yes. Whenever you send an email message to someone, the Google Apps contacts manager adds that person's email address to your Suggested Contacts list. You can then select the addresses you want to add to your personal contacts, as follows: On the left of your Mail window, click Contacts, and then click Suggested Contacts. Select the addresses you want to add, and then click Move to Contacts.
Can I drag and drop a file to attach it to a message?
Yes, if you're using a Chrome browser. Otherwise, you must browse to a file to attach it.
There are no folders in Gmail, how do I organize my messages?
Instead of folders, Gmail has a "labels" feature. Labels are similar to folders, but are more powerful and flexible, because you can add multiple labels to a message to categorize it in several ways. For more information please visit the Gmail support page.
Can I apply more than one label to a single email message?
Yes, you can apply any number of labels to a message: Select the message in your Inbox, or open it, and select one or more labels in the Labels drop-down list at the top of your Mail window. You can have up to 200 labels.
Can I stop messages from being grouped into conversations?
Yes. Click Settings in the upper-right corner of your Gmail window and, on the General tab, scroll down to Conversation View. If Conversation View is off, new messages won't be grouped into conversations, and any existing conversations are ungrouped into separate messages. If Conversation View is on, you can't separatethe messages ina conversation. However, if you want to send a reply but don't want it to be added to the conversation, you cansimply change the subject line in your reply.
How can I spell check a message I write?
Click Check Spelling at the top of the message you're composing. Misspelled words are highlighted in yellow. Click a misspelled word to see suggested corrections.
How do I archive my mail?
To archive messages: 1- In your inbox, select the message by checking the box next to the sender's name. 2- Click the Archive button in the toolbar above your message list,(If you have a message open, you can also archive it by clicking the Archive button above the message.)
How long do messages stay in my archive?
Messages remain in your archive forever, unless you choose to delete them.
How long do messages stay in the Trash?
Messages remain in the Trash for 30 days. After that, Gmail permanently deletes them.
How do I use the search function to look up messages?
To search for messages, type a word that the messages contain. Note, however, that Search matches "whole words" only—that is, it doesn't recognize partial or similar matches. For example, if you search for benefits, Search won't find benefit or benef. Also, Search doesn't recognize special search characters, such as square brackets, parentheses, currency symbols, the ampersand, the pound sign, and asterisks. By default, Search doesn't look in your Trash or Spam folders. To search those folders also, click Show search options next to the Search field, and then, in the Search drop-down list, select Mail & Spam & Trash.
How much space do I have for my e-mail messages?
Your account has 25 GB of storage. You'll probably never run out of space. In fact, a heavy email user who sends and receives lots of file attachments and archives all messages might use up to 5% of this space a year (usually less), so it would take decades to use up all of the available space.
Is there a size or type limitation for file attachments?
Yes, to help prevent viruses, Gmail won't accept file attachments that are executable files. There's also a 20 MB size limitation for attachments.
Is there a limit to the amount of emails I can send in one day?
In an effort to fight spam and prevent abuse, Google will temporarily disable your account if you send messages to more than 500 recipients or if you send a large number of undeliverable messages. If you use a POP1 or IMAP2 client (Microsoft Outlook or Apple Mail, e.g.), you may only send a message to 100 people at a time. Your account should be re-enabled within 24 hours.
How do I prevent specific messages from being marked as spam?
If messages from a sender outside your domain are being incorrectly tagged as spam, you can prevent this from happening by creating an email filter using the Never send it to Spam option: 1- In Gmail, click Settings > Filters > Create a new filter. 2- Enter the person's address in the From field, and then click Next Step. 3- Select Never send it to spam, and then click Create Filter.
Does Gmail have keyboard shortcuts?
Yes, Gmail includes a full set of keyboard shortcuts. First, you must enable keyboard shortcuts: 1- In the upper-right corner of the Mail window, click Settings. 2- Under Keyboard shortcuts, select Keyboard shortcuts on. 3- Click Save Settings. Then, to see the shortcuts, press SHIFT+? while viewing your list of messages in the main Mail window.
Can I access my mail offline?
Yes, you can set up Gmail for offline access to your most recent email messages. To enable this feature, click Settings in the upper-right corner of your Mail window, click the Offline tab, and then click Enable Offline Mail for this computer.
Getting Started with Calendar
Does Google Calendar have event reminders?
Yes, by default, Google Calendar displays a pop-up reminder 10 minutes before an event. You change the reminder time by editing the settings for your calendar.
Can I show more than onetime zone on mycalendar?
Yes, you can view two time zones in Google Calendar. To add another time zone to your calendar view, click Settings. On the General tab, under Your current time zone, select another time zone in the Additional time zone list.
What level of access do other's have to my calendar? Is it public?
By default, your calendar is shared with everyone in your domain, and they can see your calendar's free/busy information only. However, you can turn off calendar sharing. If you share your calendar with everyone at your domain, you can specify whether they can see only free/busy information or all event details. You can also share your calendar with specific people and give them one of the following levels of access: -See free/busy information only, -See all event details, -Make changes to your calendar, or -Make changes and share your calendar with others.
Can I accept invitations on Google Calendar that are sent from another program?
Yes. If someone outside your domain sends your an invitation from another type of calendar, you can typically accept the invitation from Google Calendar. If possible, Google Calendar inserts an Add to Calendar link in the invitation. Simply click the link, and the invitation is added to your Google calendar. Otherwise, if the invitation is in the standard .ics format (such as Microsoft Outlook and Lotus Notes invitations), you can download the .ics file and upload it to Google Calendar.
Getting Started with Doc
What type of documents can I create in Google Docs?
You can create documents, spreadsheets, presentations, drawings, and forms.
What type of files can I import into Docs?
You can import the following types of documents into Google Docs:
• Microsoft Word (.doc, .docx)
• Microsoft Excel (.xls, .xlsx)
• Microsoft PowerPoint (.ppt, .pps, .pptx)
• Rich Text (.rft)
• Plain text (.txt)
• HTML (.html)
• PDF (.pdf)
• Adobe Illustrator and Photoshop (.ai, .psd)
• Autodesk AutoCad (.dxf)
• Apple Pages (.PAGES)
• Scalable Vector Graphics (.SVG)
• PostScript (.EPS, .PS)
• TrueType (.TTF)
• XML Paper Specification (.XPS)
• Comma-separated values (.csv)
• Tab-separated values (.tsv)
• OpenDocument Text (.odt)
• OpenDocument Spreadsheet (.ods)
• StarOffice (.sxw)
Can I share docs I create in Google Docs w/others outside of my domain?
Yes, you can share any of your documents.
Corporate Accounts
What is a University Corporate account?
Corporate email accounts are non-person entity accounts associated with an academic or administrative office rather than an individual, e.g. sts@fordham.edu
Corporate Accounts require a sponsor or owner, which is typically the department head or the person who requested the account. Corporate accounts are usually shared by multiple users and serve as a primary point of contact for support and external communications.
A Corporate Account provides access to Email, Calendar, Contacts, Drive and Chat and has the same 25GB mailbox limit as an individual Gmail account.
However, Corporate Accounts require an annual renewal, whereby the sponsor/owner must file an Electronic Access Form (EAF) with HRIS to maintain the account. Account owners will be notified by HRIS when the account expiration date is nearing with information on how to reinstate the account. Failure to file an EAF before the expiration date will render the account disabled and inaccessible.
How to request a Corporate Account?
To request a Corporate email account, you must submit a Corporate Email Account Request form: http://my.fordham.edu/CorporaRequestForm/ The information you provide will be used to create and configure your Corporate email account. Once your application has been approved, you will be contacted by IT Customer Care to inform you about the account creation and how to access your account.
Privacy and Security
Where will my email data be stored?
Your data will be stored in Google's network of data centers. Google maintains a number of geographically distributed data centers, the locations of which are kept discreet for security purposes. Google's computing clusters are designed with resiliency and redundancy in mind, eliminating any single point of failure and minimizing the impact of common equipment failures and environmental risks. Access to data centers is very limited to only authorized select Google employees personnel.
Does Fordham or Google share my information with any outside entities?
Google does not share or reveal private user content such as email or personal information with third parties except as required by law, on request by a user or system administrator, or to protect our systems. These exceptions include requests by users that Google's support staff access their email messages in order to diagnose problems; when Google is required by law to do so; and when we are compelled to disclose personal information because we reasonably believe it's necessary in order to protect the rights, property or safety of Google, its users and the public.
How does Gmail handle spam?
Gmail's spam filters also work in your IMAP1 client by automatically diverting messages that are suspected of being unwanted messages into '[Gmail]/Spam' and keeping them out of your inbox. If you find a message that should be marked as spam, just move it to '[Gmail]/Spam.' This is just like clicking 'Report Spam' in the Gmail web interface and helps us to improve our spam filters. If you find a message wrongly classifiedas spam, you can move the message out of '[Gmail]/Spam' to the appropriate folder in your client.
What is the best way to avoid email viruses?
Do not download files, open attachments or click on links in emails from senders unknown.
If you have any questions or concerns, please contact IT Customer Care at 718-817-3999 or via email toHelpIT@fordham.edu
