Frequently Asked Questions
What is the URL for Fordham's CMS (content management system -- WAVES)?
I forgot my username and password for my CMS or FTP site:
Send an Email using your Fordham Email account with the following information:
- URL of your site
- your department/organization
- your official liason with our office
- your department/organization's chair or head
- your site's format (CMS or FTP).
Why is my site not immediately visible at it's public URL after being uploaded or generated?
The University's site is distributed world-wide by Akamai, a distributor that generates our site to many servers around the world to improve speed and accessiblity. Therefore it may take anywhere between 10 to 30 minutes before your site is refreshed on the server you happen to contact. To check on what will be distributed check this URL for waves updates: and for FTP updates: http://origin.web.fordham.edu
How do I get a new web page on the University's site?
Go to WAVES New Account Form
to fill out the form to request a new WAVES account. Your account should be available within 48 hours.
What is required of web pages on the University's site?
The University's web policy committee has established that all top pages of the University's departments and organiations must include the top and bottom frames as they appear in the template available here. In addition all sites must appoint a liaison with the Office Of Internet Services. For more details, see the University's Web Policy
I can't see the "Edit" button in Waves. Is there something wrong with my account?
When the "Edit" button no longer appears for you within Waves, 99% of the time the reason is simple - your firewall is blocking it. In the lower right-hand corner of your computer screen (next to the Windows clock) look for a small blue and green globe icon or a yellow disk icon. Right-click on the icon and choose "disable." This will disable your firewall and allow Waves to display the "Edit" button.* Within Waves, re-click on your page so that it refreshes the view. If the "Edit" button still does not show, check to make sure your web browser's pop-up blocker is turned OFF, as it too can block the "Edit" button. If you are still having issues, please call the Fordham IT Helpdesk at x3999.
* Please note that you can always turn your firewall back on when you are finished in Waves. Simply right-click on the icon again and choose "enable."
Whom do we inform when we have appointed a webmaster/liaison for our site?
Inform the Office of Internet Services
if you have a webmaster/liaison account that is no longer active. If you have a new webmaster/liaison, go to WAVES New Account Form
to fill out the form to request a new WAVES account.
What is the URL for the submission of the online webmaster-liaison form?
Does the University provide help in designing a department or organization's web site?
Yes, we have our own and professional design groups that we work with regularly that you may engage free of charge to help you create and maintain your University web site. Contact us at the Office Of Internet Services at email@example.com.
How often must a University web site be updated?
The University's web policy
states that a web site must be updated minimally every six months to be sure that no misleading or outdated information is being provided to the public.