Student to work and assist consultants at the Help Desk of Fordham Law School at Lincoln Center campus; will be required to answer questions and resolve issues relating to software, hardware, and computer peripheral equipment. They are expected to provide a high level of customer service, demonstrate exemplary interpersonal skills and maintain a professional attitude at all times.
§ Proficient with Windows XP/VISTA & MAC OSX
§ Basic knowledge of Microsoft Office and WordPerfect Suite
§ Familiar with installing and un-installing software
§ Excellent communication skills.
§ Experience with Windows XP/VISTA & MAC OSX
§ Basic knowledge of Lotus Notes, Fordham Gmail, GroupWise Emails etc.
§ Basic knowledge of Outlook and iMap.
Training will be provided for:
§ TrackIt! ticketing system
§ Exam4; Laptop Examination Software
§ Fordham Law School provided IT services; VPN, RegNet etc.
§ Basic troubleshooting with Fordham’s Symantec client
§ Proper Customer Service procedures
- For the 2009-2010 academic year, the salary will be $10 per hour.