Fordham University            The Jesuit University of New York
 


LAW HD Job Description

 
 
FORDHAM LAW 
INFORMATION SYSTEMS & PLANNING DEPARTMENT (ISP)

 
JOB DESCRIPTION - MAY 2008
 
DIVISION:             Fordham Law School Help Desk
 
POSITION:            Help Desk Student Worker
 
SUPERVISOR:      Law Help Desk / Support & Client Services Manager
 
SUMMARY:
 
Student to work and assist consultants at the Help Desk of Fordham Law School at Lincoln Center campus; will be required to answer questions and resolve issues relating to software, hardware, and computer peripheral equipment.  They are expected to provide a high level of customer service, demonstrate exemplary interpersonal skills and maintain a professional attitude at all times.
 
QUALIFICATIONS:
 
RESPONSIBILITIES:
 
  • Assisting students/faculty/staff/administration who call or walk into the service area of the Law Help Desk to connect to the Fordham network by updating/installing virus software, updating windows, installing Cisco Clean Access and configuring network connections.
  • Documentation of every customer contact is processed through our TrackIt! ticketing system.
  • Other Duties as assigned.
TECHNICAL KNOWLEDGE:
 
Required knowledge:
§         Proficient with Windows XP/VISTA & MAC OSX
§         Basic knowledge of Microsoft Office and WordPerfect Suite
§         Familiar with installing and un-installing software
§         Excellent communication skills.
 
Preferred knowledge:
§         Experience with Windows XP/VISTA & MAC OSX
§         Basic knowledge of Fordham Gmail, GroupWise Emails etc.
§         Basic knowledge of Outlook and iMap.
 
Training will be provided for:
 
§         TrackIt! ticketing system
§         Exam4; Laptop Examination Software
§         Fordham Law School provided IT services; VPN, RegNet etc.
§         Basic troubleshooting with Fordham’s Symantec client
§         Proper Customer Service procedures
 
COMPENSATION:

  • For the 2009-2010 academic year, the salary will be $10 per hour.




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