LAW Tech Job Description

FORDHAM LAW
INFORMATION SYSTEMS & PLANNING DEPARTMENT (ISP)

JOB DESCRIPTION - MAY 2008

DIVISION: Fordham Law Information Systems & Planning Department

POSITION: Network & Systems Student Technician

SUPERVISOR: Manager of Network & System Services

SUMMARY:

Student work in the Network & Systems group at Lincoln Center (Law School building) to answer questions and resolve issues relating to server and network software and hardware equipment. They are expected to provide a high level of customer service, demonstrate exemplary interpersonal skills and maintain a professional attitude at all times.

QUALIFICATIONS:

Student workers must be registered Fordham students in good academic standing during the semester of their appointment.

RESPONSIBILITIES:

Prepping all server hardware: physical assembly, racking, and cabling. Installing server OS, system tools, and applications. Installing server OS, system tools, and applications. Configuring & securing servers based on organization policy and guidelines.

Backup and restoration of all network files and systems using CA’s BrightStor.

Assist with the administration, maintenance, and troubleshooting of all Windows and NetWare servers, and services. Assist with the creation of policies, procedures and documentation. Provide level 3 support to the helpdesk and other support groups.

TECHNICAL KNOWLEDGE:

Required knowledge:

§ Proficient with Windows XP/VISTA & MAC OSX

§ Basic knowledge of Server & Network concepts (TCP/IP, DNS, WINS, ADS, etc.)

§ Good communications skills (Written & Verbal)

Preferred knowledge:

§ Windows 2000/2003 Server, Linux, Mac OSX Server

§ Basic Network Configuration Experience

§ Programming languages (VB, Java, Pearl, C++)

Training will be provided for:

§ TrackIT ticketing system

§ Backup Systems using BrightStor

§ Basic Network troubleshooting

§ Proper in-take procedures

COMPENSATION:

For the 2009-2010 academic year, the salary will be $15 per hour.