Fordham University            The Jesuit University of New York
 


SITC Job Description

 

Fordham IT
Instructional Technology Academic Computing – ITAC
 
 
 
 
Job Description – March 2014
 
 
 
Division:        Fordham IT Help Desk / IT Customer Care Centers
 
Position:        Student IT Consultant (SITC)
 
Supervisor:   Help Desk / IT Customer Care Center Manager
 
Summary:
 
Student IT Consultants work in the Help Desk / IT Customer Care Centers at either Rose Hill or Lincoln Center to answer questions and resolve issues relating to software, hardware, and computer peripheral equipment.  They are expected to provide a high level of customer service, demonstrate exemplary interpersonal skills and maintain a professional attitude at all times.
 
 
 
QUALIFICATIONS:
  • Student IT Consultants must be registered Fordham students in good academic standing during the semester of their appointment.
RESPONSIBILITIES:
  • Assist students/faculty/staff/administration who call the Help Desk or come into the IT Customer Care Centers to  connect to the Fordham network by updating/installing virus software, updating windows, installing Cisco Clean Access and configuring network connections.
  • Documentation of every customer contact is processed through our SDE ticketing system.
  • Other Duties as assigned.  
TECHNICAL KNOWLEDGE:
 
Required knowledge:
§         Proficient with Windows XP
§         Basic knowledge of Microsoft Office
§         Familiar with installing and un-installing software
 
Preferred knowledge:
§         Experience with Windows Vista
§         Basic Network Configuration Experience
§         Mac OS X Experience
 
Training will be provided for:
§         SDE ticketing system
§         Basic Cisco Clean Access troubleshooting
§         Basic troubleshooting with Fordham’s Symantec client
§         Proper Customer Service procedures
§         Proper in-take procedures
 
Compensation:

For the 2014-2015 academic year, the salary will be $10 per hour.


 


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