Fordham University            The Jesuit University of New York
 


SITT Job Description


Fordham IT
Instructional Technology Academic Computing – ITAC
 

Job Description - March 2014

DIVISION:         Fordham IT User Support 

POSITION:
         Student IT Technicians (SITT)

 SUMMARY:  

Student IT Technicians work to support faculty and staff at either Rose Hill or Lincoln Center to complete installations and resolve issues relating to software, hardware, and computer peripheral equipment. They are expected to provide a high level of customer service, demonstrate technical skill, exemplary interpersonal skills and maintain a professional attitude at all times.


QUALIFICATIONS:

Student IT Consultants must be registered Fordham students in good academic standing during the semester of their appointment  

RESPONSIBILITIES:

  • Assist faculty/staff/administration who have called the Help Desk for technological assistance in their office or other common areas.
  • Installation of staff and faculty computers and equipment.
  • Updating and closing requests with the use of our SDE ticketing system.
  • Assisting staff with maintaining equipment inventory in SDE.
  • Other Duties as assigned.   

TECHNICAL KNOWLEDGE:


(Training Provided) Required knowledge:
  • Proficient with Windows XP
  • Basic knowledge of Microsoft Office
  • Familiar with installing and uninstalling software

Familiarity with determining network connectivity Preferred knowledge:
  • Mac OS X and/or Microsoft Vista Experience

Training will be provided for:
  • SDE (Magic) ticketing system
  • Reinstallation of operating systems with Ghost
  • Fordham’s Symantec Antivirus client
  • Installation of other Fordham software 


COMPENSATION: 
For the 2014-2015 academic year, the salary will be $10 per hour. Other Duties as assigned. 

 

 Please click below to

(You MUST attach your Resume to the Application)

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