Our external communications providers follow billing practices that don’t necessarily account for University organization and financial processes. This disconnect is not unusual. We are making significant improvements in process, reduction of effort and cost to the University.
An IT team skilled in dealing with the ‘telecoms’ and partnering with the community is streamlining telecom billing process and internal charge back practices. Currently we are focusing on cleaning up charges and bills from our largest vendor. We are working with a number of specific departments and Finance on this project. The team has implemented new business processes for billing, ordering, and reconciling telecom equipment. Significant one time and ongoing savings have been achieved. We are also partnering with a third party billing integrator in search of additional savings and operational efficiency.