Significant reductions in cost and work effort to the University are being achieved through the realignment of the University’s telecom providers’ billing practices with the University’s organizational and financial processes. This realignment has involved the streamlining of the telecom billing process and internal charge back practices, and the implementation of new business processes for billing, ordering, and reconciling telecom equipment. Additional savings and operational efficiencies are anticipated with the engagement of a third-party billing investigator.
Cost savings to date through the elimination of excess telephone lines, rationalized ordering of service and equipment, and improved billing review has been significant.
***January 2014 - The team's work on this initiative has been completed. Additional improvements will be implemented by the area departments.