Information Technology Services
Fordham University’s Information Technology services are provided in support of your academic goals. Please visit the Student Technology Services website at www.fordham.edu/sts for detailed information on the University Portal, MyFiles, Banner; the student information system, your Fordham E-mail account, Computer Maintenance and Security Tips, IT Support Services, Discounted Computer Purchases, Cellular Services and the Wired/Wireless Network.
Policies and Guidelines for the use of Technology at Fordham University
Information Technology Services of Fordham University has published policies and procedures found at the above website to facilitate the appropriate use of all technology resources by Faculty, Staff, and Students.
The Public Access Lab is located in the Quinn Library in the Lowenstein Building. Here students can utilize both Macintosh and Windows computers. Access is available to a wide range of software, including business applications (MS Office, Adobe Suite, etc), programming languages, statistical packages and utilities. Computer Lab Assistants are available to answer any questions..
Library Public Access Hours:
Monday - Friday: 8:00AM - 11:00PM
Saturday: 9:00AM - 6:00PM
Sunday: 12:00PM - 11:00PM
Fordham University Portal
My.Fordham is the gateway to Fordham's online resources including MyFiles (the University file storage system), bookmarks, calendar, an online directory, campus announcements, an e-mail interface, discussion groups, and registration, financial aid, bill payment, and academic course information through Banner; the student information system. Tutorials are online to help you navigate and customize your Portal tabs.
IT Support Services
The Fordham IT Customer Care Organization is comprised of the IT Help Desk and the IT Customer Care Centers located on both the Rose Hill and Lincoln Center campuses.
Support is available for your computer’s operating system, initial computer setup, software applications, account claiming via my.fordham.edu, e-mail access, wireless and internet or network connection. You can reach the IT Help Desk by phone, e-mail or online service request form.
Hours: 8am-8pm, M-F E-mail: helpIT@fordham.edu
Telephone: (718)-817-3999 Website: www.fordham.edu/helpdesk
In person help is available by visiting the IT Customer Care Centers, which in addition to the IT Help Desk services also provide warrantee hardware support.
Rose Hill Campus: McGinley Center Room 229 8am-8pm, M-F
Lincoln Center Campus: Lowenstein Room SL19A 10am-6pm, M-F
Resident Technology Consultant Program
Students living on campus can contact a Residential Technology Consultant (RTC) for computer and network support. Please visit the above webpage to find out who your RTC is and how to get in contact with them should you need assistance. The RTC can assist you with many of the same issues as the IT Help Desk and IT Customer Care Centers in addition to:
- Educate residents on all aspects of computing at Fordham University
- Design IT workshops for residents and publish our quarterly IT newsletter
- Consult with residents on IT related issues
- Support in-room wired and wireless network connections
- Troubleshooting/virus removal on resident computers
Additional IT Support Resources
Free Online Computer Based Training (CBT)
Training on frequently used Microsoft Office programs is available online and free to all students through Blackboard.
Fordham Answers to Computer and Technology Services (FACTS)
FACTS is an online self-service knowledge base which you can query to get answers to frequently asked questions. This resource is accessible through the university Portal at my.fordham.edu.
Information Technology - Frequently Asked Questions
1. How do I find out my Fordham University E-mail address?
All students have an e-mail account provided by Fordham University. In order to gain access to your e-mail account you must claim your AccessIT ID at my.fordham.edu. Your AccessIT ID user name will be your e-mail user name; just add ‘@fordham.edu’. Student e-mail is accessible through the University portal at my.fordham.edu.
2. How do students report cable television troubles?
Contact your RTC, call the IT Help Desk: 718-817-3999 or e-mail firstname.lastname@example.org.
3. Do I need to purchase anti-virus software?
No! The University has licensed Symantec Anti-virus scanning software free for all students to download from our website. You will not be allowed on the Fordham network without university approved anti-virus software, for a list of approved software please visit http://www.fordham.edu/NAC.
4. What do I need to connect to the Fordham University network on campus?
In addition to your AccessIT ID username and password, you will need an ethernet cable to connect your computer to a network data jack in your room (recommended) or a wireless card to connect to the wireless network when out on campus. The first time you connect to the network you will need to sign in through our Network Access Control software. If you need assistance with this please contact one of our IT support services.
5. Do I need to have my own printer?
Most students find it more convenient to have their own printer. Vended printing systems are available in public computing labs and libraries on campus at the cost of five cents a page.