Fordham University            The Jesuit University of New York
 


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Information Technology Services









Information Technology Services

www.fordham.edu/sts


Fordham University’s Information Technology services are provided in support of your academic goals. Please visit the Student Technology Services website at www.fordham.edu/sts for detailed information on the University Portal, your Fordham E-mail account (Gmail), Computer Maintenance and Security Tips, IT Support Services, Discounted Computer Purchases, Cellular Services and the Wired/Wireless Network.

 


Policies and Guidelines for the use of Technology at Fordham University www.fordham.edu/itpolicies

Fordham IT has published policies and procedures found at the above website to facilitate the appropriate use of all technology resources by Faculty, Staff, and Students.

 

Computer Labs www.fordham.edu/computerlabs

Computers are available for use in the Walsh Library and the Public Access Lab located in Room B25 in Keating Hall. Students can utilize both Macintosh and Windows computers. Access is available to a wide range of software, including business applications (MS Office, Adobe Suite, etc), programming languages, statistical packages and utilities. Computer Lab Assistants are available to answer any questions.

 

Public Access Lab Hours

Monday - Thursday: 8:00 am - 10:00pm
Friday: 8:00 am - 6:00pm
Sunday
:1:00 pm -9:00 pm

 

Fordham University Portal http://my.fordham.edu

My.Fordham is the gateway to Fordham's online resources including Blackboard, MyFiles (the University file storage system), campus and personal announcements, your Fordham Gmail and Google Apps, and registration, financial aid, etc...

 

IT Support Services

www.fordham.edu/HelpIT

Fordham IT Customer Care is located on both the Rose Hill and Lincoln Center campuses. Support is available for your computer’s operating system, initial computer setup, software applications, account claiming via my.fordham.edu, e-mail access, or wired and wireless network connections. You can reach the IT Customer Care by phone, e-mail, visit or online service request form.

 

Hours: 8am-8pm, M-F                           
E-mail: HelpIT@fordham.edu
Telep
hone: (718) 817-3999                                                           
We
bsite: www.fordham.edu/HelpIT

Follow us on Twitter: @FordhamIT

In person help is available by visiting the IT Customer Care Centers, which in addition to the above services also provides in warrantee hardware support for select vendors.

Location

Rose Hill Campus: McGinley Center Rm229  8am-8pm, M-F  
Lincoln Center: Lowenstein RmSL19A 10am-6pm, M-F

 

Resident Technology Consultant Program www.fordham.edu/RTC

Students living on campus can contact a Residential Technology Consultant (RTC) for in-room computer and network support. Please visit the above webpage to find out more.

·         Educate residents on all aspects of computing at Fordham University

·         Design IT workshops for residents and a publish our IT E-Newsletter

·         Consult with residents on IT related issues

·         Support in-room wired and wireless network connections

·         Troubleshooting/virus removal on resident computers

 

Additional IT Support Resource

 

Fordham Answers to Computer and Technology Services (FACTS)

FACTS is an online self-service knowledge base which you can query to get answers to frequently asked questions. This resource is accessible on the Home tab of the university Portal at My.Fordham.edu.

Information Technology - Frequently Asked Questions

1. How do I find out my Fordham University E-mail address?

All students have an e-mail account provided by Fordham University. In order to gain access to your e-mail account you must claim your AccessIT ID at my.fordham.edu. Your AccessIT ID user name will be your e-mail user name; just add ‘@fordham.edu’. Student e-mail powered by Google is accessible through the University portal at my.fordham.edu.

2. How do students report cable television troubles?

Contact your RTC, call IT Customer Care at 718-817-3999, or e-mail cabletv@fordham.edu.

3. Do I need to purchase anti-virus software?

No! The University has licensed Symantec Anti-virus scanning software free for all students to download from our website. Windows machines will not be allowed on the Fordham network without university approved anti-virus software, for a list of approved software please visit http://www.fordham.edu/NAC.

4. What do I need to connect to the Fordham University network on campus?

In addition to your AccessIT ID username and password, you will need an Ethernet cable to connect your computer to a network data jack in your room (recommended) or a wireless card to connect to the wireless network when out on campus. The first time you connect to the network, and every Wednesday thereafter, you will need to sign in through our Network Access Control software. If you need assistance with this please contact

5. Do I need to have my own printer?

Most students find it more convenient to have their own printer. Vended printing systems are available in public computing labs and libraries on campus at the cost of five cents per page.

 



Updated August 2014.

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