Fordham University            The Jesuit University of New York
 


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Information Technology Services









Information Technology Services

www.fordham.edu/sts 

Fordham University’s Information Technology services are provided in support of your academic goals. Please visit the Student Technology Services website at www.fordham.edu/sts for detailed information on the University Portal, your Fordham E-mail account (Gmail), Computer Maintenance and Security Tips, IT Support Services, Discounted Computer Purchases, Cellular Services and the Wired/Wireless Network.

 Policies and Guidelines for the use of Technology at Fordham University

www.fordham.edu/itpolicies

Fordham IT has published policies and procedures found at the above website to facilitate the appropriate use of all technology resources by Faculty, Staff, and Students.

 

Computer Labs

www.fordham.edu/computerlabs

Computers are available for use in the Walsh Library and the Public Access Lab located in Room B25 in Keating Hall. Students can utilize both Macintosh and Windows computers. Access is available to a wide range of software, including business applications (MS Office, Adobe Suite, etc), programming languages, statistical packages and utilities. Computer Lab Assistants are available to answer any questions.

 

Public Access Lab Hours

Monday - Thursday:       8:00 am - 10:00pm

Friday:                          8:00 am - 6:00 pm

Sunday:                        1:00 pm - 9:00 pm

 

Fordham University Portal

http://my.fordham.edu

My.Fordham is the gateway to Fordham's online resources including Blackboard MyFiles (the University file storage system), campus and personal announcements, you Fordham Gmail and Google Apps, and registration, financial aid, bill payment, and academic course information through Banner; the student information system. Tutorials are online to help you navigate and customize your Portal tabs.

 

IT Support Services

www.fordham.edu/HelpIT

Fordham IT Customer Care is located on both the Rose Hill and Lincoln Center campuses.  Support is available for your computer’s operating system, initial computer setup, software applications, account claiming via my.fordham.edu, e-mail access, or wired and wireless network connections. You can reach the IT Customer Care by phone, e-mail, visit or online service request form.

 

Hours: 8am-8pm, M-F                            E-mail: HelpIT@fordham.edu

Telephone: (718) 817-3999                     Website: www.fordham.edu/HelpIT

 

In person help is available by visiting the IT Customer Care Centers, which in addition to the above services also provide warrantee hardware support for select vendor.

 

Location                                                                      

Rose Hill Campus: McGinley Center Rm229                    8am-8pm, M-F              

Lincoln Center: Lowenstein RmSL19A                             10am-6pm, M-F

 

Resident Technology Consultant Program

www.fordham.edu/RTC

Students living on campus can contact a Residential Technology Consultant (RTC) for in-room computer and network support. Please visit the above webpage to find out who your RTC is and how to get in contact with them should you need assistance. The RTC can assist you with many of the same issues as IT Customer Care in addition to:

 

Additional IT Support Resources

 

FREE Online Computer Based Training (CBT)

Training on frequently used Microsoft Office programs is available online and free to all students through Blackboard.

 

Fordham Answers to Computer and Technology Services (FACTS)

FACTS is an online self-service knowledge base which you can query to get answers to frequently asked questions. This resource is accessible on the Home tab of the university Portal at My.Fordham.edu.

 

Information Technology - Frequently Asked Questions

 

1. How do I find out my Fordham University E-mail address?

All students have an e-mail account provided by Fordham University. In order to gain access to your e-mail account you must claim your AccessIT ID at my.fordham.edu. Your AccessIT ID user name will be your e-mail user name; just add ‘@fordham.edu’. Student e-mail powered by Google is accessible through the University portal at my.fordham.edu

 

2. How do students report cable television troubles?

Contact your RTC, call IT Customer Care at 718-817-3999 or e-mail cabletv@fordham.edu

 

3. Do I need to purchase anti-virus software?

No! The University has licensed Symantec Anti-virus scanning software free for all students to download from our website. Windows machines will not be allowed on the Fordham network without university approved anti-virus software, for a list of approved software please visit http://www.fordham.edu/NAC

 

4. What do I need to connect to the Fordham University network on campus?

In addition to your AccessIT ID username and password, you will need an ethernet cable to connect your computer to a network data jack in your room (recommended) or a wireless card to connect to the wireless network when out on campus. The first time you connect to the network, and every Wednesday thereafter, you will need to sign in through our Network Access Control software. If you need assistance with this please contact one of our IT support services.

 

5. Do I need to have my own printer?

Most students find it more convenient to have their own printer. Vended printing systems are available in public computing labs and libraries on campus at the cost of five cents per page.



Updated August 2013.

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