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Cultural Competency — Skills and Knowledge for Improving Practice in Healthcare Settings

Date and Time

Wednesday, May 25, 2022
12 - 3 p.m. ET

Offered via live webinar.

Completion of this class will result in the receipt of three (3) continuing education hours.

Registration will close at midnight of the day before the class.

Cultural competency skills are essential components of successful interventions with individuals, families, and communities across the life course. This class provides participants with knowledge and understanding of the revised NASW Standards and Indicators for Cultural Competence in Social Work Practice. It examines the challenges and complexities of culturally competent practice and promotes skills development for improving care in healthcare settings for patients and families throughout the illness trajectory. Effective and compassionate ways in which social workers are able to incorporate cultural preferences and concordance in practice approaches for patients with serious illness and at the end of life, and their families, will be discussed.


Upon completion of this course, participants will be able to:

  1. Understand the concepts of culture and other factors that influence palliative care among diverse patient populations
  2. Discuss the NASW Standards and Indicators for Cultural Competence in Practice
  3. Identify barriers to equitable care for diverse patient populations
  4. Further develop cultural competence skills in palliative social work

Karen BullockKaren Bullock, PhD, LCSW, APHSW-C


Karen Bullock is an Adjunct faculty member for the Fordham Graduate School of Social Service, a Professor and Head of the School of Social Work at North Carolina State University, in the College of Humanities and Social Sciences. She earned her Ph.D. in Sociology and Social Work from Boston University, her Master’s degree in Social Work, from Columbia University, and her Bachelor of Social Work degree from North Carolina State. She is Affiliate Faculty at the Center for Health, Intervention, and Prevention (CHIP) at the University of Connecticut. Dr. Bullock has more than 20 years of clinical practice experience in mental health and aging, with interests and expertise in health care disparities and end-of-life care issues. She is a John A. Hartford Faculty Scholar and has served on several national boards and committees, including the Association of Palliative & Hospice Social Work-Certification Board, Social Work Hospice & Palliative Care Network (SWHPN), the American Cancer Society (ACS) Oncology Social Work Research Peer Review Committee, and is current Chair of the NASW National Committee on Race and Ethnic Diversity (NCORED). Dr. Bullock's research focuses on cancer care and social support for older adults with non-curable illnesses. Her article on The Influence of Culture on End-of-Life Decision Making, won the 2012 Best Article Award by the Routledge Journal of Social Work in End-of-Life & Palliative Care. She has been a leading force in advancing social work practice, education, and training in gerontology, mental health, palliative and end-of-life care. She has been quoted in the Washington Post, USA Today and LA Times as an expert in these areas. Dr. Bullock has published and presented nationally and internationally on these topics. She was a Visiting Scholar at the Mailman School of Public Health at Columbia University and previously held appointments at the Institute of Living/Hartford Hospital, the University of Connecticut, Salem State College, Smith College, and UNC-Wilmington.

Volume discounts are not applied at checkout. They will be issued as a refund.

  • Full Tuition - $90
  • GSS Alumni - $75
  • Current Fordham Field Instructor - $75
  • Current Fordham Adjunct Faculty - $75
  • SWHPN Member - $75
  • 3+ members registering from one agency - $60 per registration
  • Non-Fordham Current MSW or Social Work PhD Student - $60
  • Veterans - $60
  • Fordham Faculty and Staff - $60
  • Current Fordham MSW or PhD Student - $45
  • Fordham Alumni Palliative Care Fellow - $45
  • Current Fordham Palliative Care Fellowship Field Instructor/Career Mentor - $45
  • Current Fordham Palliative Care Fellow or Montefiore Fellow - $0

You will receive the Zoom link for joining the class by the day before the class. You will need a computer and a reliable WiFi connection. The computer may be a desktop or a laptop. It may be an Apple or Windows computer.

If you have never used Zoom before, you will likely be prompted to download an applet, which is a small program that allows Zoom to communicate with your computer. This is safe and you will need to do this to join the class.

It is NOT advised that you participate using a table (e.g,.an iPad) or a cellular phone. The software is not optimized for these devices.

Please plan to join the online class 15 minutes before the start time to be sure that you don’t have any problems connecting. We cannot provide technical support to you and refunds won’t be offered if you have technical problems. If you have any questions or concerns about this, please contact us at at least a few days before the class.