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Changes to Spring Academic Calendar Fordham is modifying its academic calendar in anticipation of a national resurgence of the COVID-19 pandemic this winter. Full Details

Health Literacy: Assessing and Addressing with Clients

Date and Time

Saturday, October 17, 2020
10 a.m. - 1 p.m.


3 hours offered via live webinar.

Completion of this class will result in the receipt of three (3) continuing education hours.

Low health literacy is associated with a risk of poor health outcomes. People most at risk experience multiple health disparities, including access to care, effective communication with healthcare providers, and decreased treatment adherence. Health literacy in palliative and end-of-life care is particularly critical and challenging. Participants will become familiar with the impact of health literacy on health outcomes and learn evidence-based strategies to improve communication and understanding of illness and treatment options through evidence-based and shared decision-making techniques. The goals of this class are to inform social workers about the standards, evidence-based practices, and ethical issues related to the health literacy needs of the patients/clients and families we serve and for critical care and end-of-life decision making.

GSS PCJuliette Kleinman

Juliette Kleinman is responsible for the supervision and strategic direction of social work services for rheumatology outpatients at the Hospital for Special Surgery in New York City. She has a specialty in social work practice in gerontology and health disparities with many years of experience working in the community, private and non-profit sectors. Ms. Kleinman received her MSW degree from New York University Silver School of Social Worker and is a Licensed Clinical Social Worker. She was a past chair of, and held leadership positions in, the East Side Council on the Aging. Ms. Kleinman presents educational workshops about improving health literacy and strategies for coping with chronic pain at community social service agencies. She presents her research on the psychosocial impact of chronic disease at national conferences including American Society on Aging, Aging in America and American College of Rheumatology.

Our regular fees are listed below:

  • Full Tuition - $90
  • GSS Alumni - $75
  • Current Field Instructor - $75
  • Current Adjunct Faculty - $75
  • SWHPN Member - $75
  • 3+ members registering from one agency - $60 per registration
  • Non-Fordham Current MSW or Social Work PhD Student - $60
  • Veterans - $60
  • Fordham Faculty and Staff - $60
  • Current Fordham MSW or PhD Student - $45
  • Fordham Alumni Palliative Care Fellow - $45
  • Current Fordham Palliative Care Fellowship Field Instructor/Career Mentor - $45
  • Current Fordham Palliative Care Fellow or Montefiore Fellow - $0

Continuing Education Hours

Fordham University Graduate School of Social Service is a provider of social work continuing education hours, as approved by the New York State Education Department Board for Social Work.

Completion of this class will result in the receipt of three (3) continuing education hours. CEHs are not awarded for partial completion of the class.

Volume Discounts

For classes registered at the same time:

  • Two classes: 10% off total price
  • Three or four classes: 15% off total price
  • Five or more: 20% off total price

Refunds and Cancellations

Refunds may be issued as follows:

  • 10 working days prior to the class date: full refund
  • 7 to 9 working days prior to the class date: 50% refund
  • 6 working days or less prior to the class date: no refund

NOTE: Working day is Monday through Friday, non-holiday days.
Refund requests must be made via email to The date on the email will be used to determine the amount of the refund.
If the class is cancelled, all registrants will receive a full refund.

You will receive the Zoom link for joining the class a few days before the class. You will need a computer and a reliable WiFi connection. The computer may be a desktop or a laptop. It may be an Apple or Windows computer.

If you have never used Zoom before, you will likely be prompted to download an applet, which is a small program that allows Zoom to communicate with your computer. This is safe and you will need to do this to join the class.

It is NOT advised that you participate using a table (e.g,.an iPad) or a cellular phone. The software is not optimized for these devices.

Please plan to join the online class 15 minutes before the start time to be sure that you don’t have any problems connecting. We cannot provide technical support to you and refunds won’t be offered if you have technical problems. If you have any questions or concerns about this, please contact us at at least a few days before the class.