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Spam Management and Email Filters

Filter Spam and Phishing Emails

In addition to the email protection built into Gmail, Fordham University also uses email protection services from Proofpoint. This email security solution filters spam, including email that contains matches known patterns for malware and phishing.

Proofpoint applies a score to each email; the higher the score, the more likely the email is spam. When a message is identified as potential spam, it is quarantined. Quarantine Summaries are sent daily, and ONLY if something is quarantined. Fordham faculty and staff are also provided with TAP, which analyzes and blocks in real-time malicious URLs and attachments that can be sent via email

 

Proofpoint

Proofpoint places messages it deems as spam in a Quarantine Summary. A score is assigned to each email; the higher the score, the more likely the email is spam. The summary is sent to your email on a daily basis if there is spam to report, or as requested by the user from the web console. In the Quarantine Summary email, you can view the messages and decide whether to release them to your inbox or mark as not spam. The same actions can be performed from the Quarantine Summary that is located in the web console.

Quarantine summary sent as an email

Screenshot of Proofpoint quarantine summary

Quarantine summary on the web console

Access: To access Proofpoint’s web console, go to https://spamfilter.fordham.edu:10020, and log in with your AccessIT ID.

In the web console, you can:

  • View your Quarantine Summary
  • Search for an email by Sender (From), Subject or Age 
  • Edit your Safe Senders List and Blocked Senders List 
  • Request a new Quarantine Summary be sent to your inbox
Screenshot of Proofpoint quarantine summary user interface on the web console

Search

You can also search within your Quarantine Summary from the web console for an email by sender, subject, or age of message. Click on the magnifying glass icon and Find..

Proofpoint Quarantine Summary user interface
Proofpoint quarantine summary search function bar

Create lists for safe senders and blocked senders

  1. Select Lists, located on the bottom left of the web console.
  2. On the My Lists page, select either the Safe Senders List or the Blocked Senders List to add an email address or an Internet domain.
  3. Select New.
  4. Enter the email address or Internet domain you wish to add to the Safe Senders List. This ensures emails from that source are always allowed.
  5. Enter the email address or Internet domain you wish to add to the Blocked Senders List. This ensures emails from that source are always blocked.
  6. Select Save, and the address or Internet domain is added to the list.
Screenshots of proof points user interface showing lists for safe senders and blocked senders

 

Video Tutorials

Basic Overview Proofpoint Quarantine Summary

Viewing Quarantined Messages

View and Editing Lists

Accessing the Web Console

Proofpoint and Account Compromises

Should you notice that your account has been sending out spam or that you have clicked or replied to a suspicious email, please report it to IT Customer Care at 718-817-3999 or via email to: HelpIT@fordham.edu.