Lerzan Aksoy, Elene Duneigre, Loic Guilloux and Sikaar Keita, forthcoming, “Priorities in Service Research,” The Journal of Services Marketing.
Alkire, Linda, Christine Mooney, Furkan Gur, Sertan Kabadayi, Maija Renko, and Josina Vink, forthcoming, “Transformative Service Research, Service Design and Social Enterpreneurship: A Transdisciplinary Approach to Wicked Problems,” Journal of Service Management.
Lerzan Aksoy, Ian R. Hodgkinson and Treasa Kearney, forthcoming, “Customer Experience Driven Business Model Innovation,” The Journal of Business Research.
O’Connor, Genevieve E. and Sertan Kabadayi, forthcoming, “Examining Antecedents of Health Insurance Literacy: The Role of Locus of Control, Cognitive Style, and Financial Knowledge”, Journal of Consumer Affairs.
Edward C. Malthouse, Alexander Buoye, Nathanial Line, Dahlia El-Manstrly, Tarik Dogru, and Jay Kandampully, 2019, “Beyond reciprocal: The role of platforms in diffusing data value across multiple stakeholders,” Journal of Service Management, 30, 507-518.
Kabadayi, Sertan, 2019, “Understanding Employee Sabotage while Serving Refugees: The Case of Syrian Refugees in Turkey,” Journal of Services Marketing, 31(7), 946-958.
Kabadayi, Sertan, Linda Alkire, Garrett Broad, Reut L. Tarandach, David Wasieleski and Ann Marie Puente, 2019 “Humanistic Management of Social Innovation in Services: an Interdisciplinary Framework,” Humanistic Management Journal, 1-27.
Sertan Kabadayi, Faizan Ali, Hyeyoon Choi, Herm Joosten, and Can Lu, 2019, “Smart Service Experience in Hospitality and Tourism Services: A Conceptualization and Future Research Agenda,” The Journal of Service Management, 30(3), 326-348.
Sertan Kabadayi, and Genevieve E. O’Connor, 2019, “Exploring the Antecedents of Financial Well-Being: Where We Are and Where We Go from Here,” International Journal of Bank Marketing, 37(4), 930-933.
Lerzan Aksoy, Inda Alkire, Sunmee Choi, Peter Kim and Lu Zhang, 2019, “Social Innovation in Service: A Conceptual Framework and Research Agenda,” The Journal of Service Management, 30(3), 429-448.
van Riel, Allard, Jie Zhang, Lee McGinnis, Mohammad G. Nejad, Paul Phillips, and Milos Bujisic, 2019, “A framework for sustainable service system configuration: Exploring value paradoxes with examples from the hospitality industry,” Journal of Service Management, 30(3), 349-368.
Kachersky, Luke and Ryall Carroll, 2019, “Service Fundraising and the Role of Perceived Donation Efficacy in Individual Charitable Giving,” Journal of Business Research, 99, 254-263.
Julia A. Fehrer, Sabine Benoit, Lerzan Aksoy, Thomas L. Baker, L., Simon J. Bell, Roderick J. Brodie, and Malliga Marimuthu, 2018, “Future scenarios of the collaborative economy: Centrally orchestrated, social bubbles or decentralized autonomous?” Journal of Service Management, 29(5), 859-882.
Genevieve E. O’Connor, 2018, “The Relationships of Competition and Demographics to the Pricing of Health Insurance Premiums in Affordable Care Act–Era Health Insurance Markets,” Journal of Public Policy and Marketing, 37(1), 88-105.
Mohammad G. Nejad, and Katayon Javid, 2018, “Subjective and objective financial literacy, opinion leadership, and the use of retail banking services,” International Journal of Bank Marketing, 36(4), 784-804.
Timothy Lee Keiningham, Roland T. Rust, Bart Lariviere, Lerzan Aksoy, and Luke Williams, 2018, “A roadmap for driving customer word-of-mouth,” The Journal of Service Management, 29(1), 2-38.
Yuliya Komarova Loureiro, Kelly L. Haws, and William O. Bearden, 2018, “Businesses Beware: Consumer Immoral Retaliation in Response to Perceived Moral Violations by Companies,” Journal of Service Research, 21(2), 184-200.
Timothy Lee Keiningham, Lerzan Aksoy, and Fabienne Cadet, 2017, “Operationalizing Relative Customer Value,” Journal of Creating Value, 3(2), 184–192.
Lerzan Aksoy, Timothy Lee Keiningham, Alexander John Buoye, and Joan Ball, 2017, “Linking satisfaction to credit card decisions: an application of the Wallet Allocation Rule,” International Journal of Bank Marketing, 35(2), 205-219.
Werner Kunz, Lerzan Aksoy, Yakov Bart, Kristina Heinonen , Sertan Kabadayi,, Francisco Villarroel Ordenes, Marianna Sigala, David Diaz, and Babis Theodoulidis, 2017, “Customer engagement in a Big Data world,” The Journal of Services Marketing, 31(2), 161-171.
Elisabeth Brüggen, Jens Hogreve, Maria Holmlund, Sertan Kabadayi, and Martin Löfgren, 2017, “Financial well-being: A conceptualization and research agenda,” Journal of Business Research, 79, 228-237.
Timothy Lee Keiningham,, Joan Ball, Sabine Benoit, Helen L. Bruce, Alexander John Buoye, Julija Dzenkovska, Linda Nasr, Yi-Chun Ou, and Mohamed Zaki, 2017, “The Interplay of Customer Experience and Commitment,” Journal of Services Marketing, 31(2),148-160.
Timothy Lee Keiningham, Lerzan Aksoy, Alexander John Buoye, and Joan Ball, 2017, “Choosing the Less Satisfying Option: Investigating Customers’ Lender Selection Decisions,” Review of Business, 37(2), 46-58.