Robert Chiang received his doctoral degree in information systems from the University of Washington. Prior to joining the Gabelli School of Business faculty, he was an assistant professor at the University of Connecticut School of Business and a manager at Accenture.
Professor Chiang's research interests are in software process improvement, information-systems economics and e-commerce design. His articles have appeared in leading journals such as Information System Research, Operations Research, IEEE Transactions on Software Engineering and INFORMS Journal on Computing.
His consulting experience spans business process reengineering, project/program management, requirements management, organizational change enablement, and system development methodology improvement. His clients have included leading global and U.S. companies in the financial, health care, transportation and energy industries.