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Program to Improve Business Practices

Fordham University's Strategic Plan identifies enterprise-wide transformative changes that include all administrative functions, business practices, and processes. These changes will provide a foundation the University’s goal of lifting Fordham to a position of preeminence among National Institutes of Higher Education. The Program objective is to identify opportunities for modernizing and streamlining existing University business practices and processes. The Program leader will create small teams that will work with business partners to build solutions based on new technologies and our enterprise information resources. Fordham IT will drive the planning and execution of projects to deliver these improvements.

The Program to Improve Business Practices is charged with overseeing the planning, oversight and execution of these transformative changes as well as assuring that cost management, customer service, risk mitigation and management effectiveness opportunities are realized. Many University business processes have been streamlined with the introduction of the Enterprise Resource Planning solutions; the PIBP will monitor for the successful implementation of these new business processes.

Our plan is to make Fordham University a more effective and productive environment for all members of the University community.

Fordham President Joseph McShane, SJ, introduced the Program to the University. The program has addressed several customer and operational areas in the last few years and implemented change that has achieved cost savings, risk reduction and service improvements. Our current initiatives continue to achieve similar objectives; highlights include:enterprise print, remote print, the University "One-Card" Program, Human Resources, Telecom Billing, Computer Leasing, and Enterprise Services Model.

Enterprise Print

The University's evolving enterprise program seeks to achieve cost savings, reduce waste, improve our environmental 'foot print' and offer our employees and students an easier way to print, copy, fax and scan documents. Despite improvements in technology and process the University still prints about 30 million pages each year. "Enterprise Print" is envisioned as a multi-year initiative involving most University departments. Key actions include:

  • replacement of our thousand plus desktop printers
  • installation of efficient networked (shared) multifunction devices (copy/print/fax/scan)
  • University wide awareness on print 'best practices'
  • implementations of software that will help manage, account and report on device usage
  • secure print and release before documents are actually printed
  • new tools to report on print usage, costs (paper, toner and electricity), maintenance

A pilot program is implemented in selected academic and operations departments. After each participating department is satisfied that the program meets their needs, older inefficient desktop and laser printers are being collected and retired. Savings costs are expected to be substantial. The areas of direct savings include: hardware, energy, paper, print supplies, and postage.

We are currently working to outfit the new Columbus Ave. offices with networked multi-function devices (print/scan/copy/fax) with vendor supplied management software. These devices eliminate the need for separate printers, scanner/copiers, printers and fax machines freeing up office space for other uses.

Pharos Printing

Printing is available to University community members and guests on all campuses. Print release stations and printers are located in the libraries, computer labs and departmental teaching labs. Documents can be sent as attachments to or uploaded by visiting the Pharos Remote Print website. You can also print by using the “Pharos Print” app for IOS/Android. Log in using the AccessIT ID and password or register as a guest. Funds can be added to your account by visiting the Pharos Remote Print website or using the “Pharos Print” app.

Swipe your ID at any print release station to select and print the documents you have emailed or uploaded (B&W prints are 5 cents and color prints are 25 cents).

University Pharos print service locations include:

Campus Libraries
Rose Hill: Walsh Lower level (EIC) and first-floor copy and reference rooms
Lincoln Center: Quinn (140W) 1st, 2nd and 3rd floors
Westchester: Lower level

Open Computer Labs
Rose Hill: Keating lower level lounge area and McGinley Commuter Lounge (main level rear)
Lincoln Center: Lowenstein 3rd floor west
Westchester: Rooms WC 217 and WC 220

Pharos devices are also located in some departmental classroom labs (Closed labs).

Resident Halls at Rose Hill
O’Hare, Tierney, Queens and Martyrs Court ---for use with One Card access to the building

Faculty Technology Centers
In addition to the above locations faculty may use Pharos print at the Faculty Technology Center at each campus:

Rose Hill – Keating lower level
Lincoln Center – Lowenstein 3rd floor west near computer labs
Westchester – 2nd floor near computer labs

Pharos Print Guide

Creating and Adding Money to the Pharos Data Base
Students, faculty, and staff can create accounts in the Pharos database and pay for print services by depositing money in their account in the Pharos database. Money can be deposited using Pay Pal through the Remote Print pages in the University portal. Temporary guest accounts can also be opened. In addition, during the current year, deposits can be made by using vending machines (AVS machines) located in libraries and some labs.

Pay Pal is our web portal credit card vendor. The easiest way to make Pharos deposits or open a guest account through the University Pharos web page and deposit money from your credit card directly to your Pharos account. Deposits from your credit card to Pay Pal and then to your Pharos account may take longer to process and deposit.

Detailed instructions for account set up, deposits and using Pharos are available at libraries and most open lab locations.

Printing from Libraries and Labs
Library and lab desktops offer a print to Pharos option in the print command which appears in MS Windows/Office or other print applications. The print job will be sent to the Pharos database and held until the sender logs into a Pharos workstation, selects the job and prints or deletes the job (note: jobs not printed during the data are deleted from the database each evening). Library or lab personnel will provide users with detail print instructions. New users should check library personnel prior to running their first Pharos print.

Printing Using Remote Options
Pharos also supports print jobs sent to the database from devices not directly connected to the Pharos.  After completing a document users can save the document locally and then email the document as an attachment the pharos remote print email address.

 Guidelines for Pharos Print

  • Your print request must come from your Fordham email address or a guest Pharos account
  • Email your document as an attachment (not to exceed 50MB in size).
  • You may include more than one attachment in an email. 
  • Only the following document formats can be sent to the Pharos database for printing: Microsoft Word, Excel, Powerpoint, PDF, Images, Text (CSV, RTF, and TXT), and Visio.
  • Documents that include logos, signatures, and pictures will print on separate pages. These items should be deleted at the print release station. 
  • Black and white is the default print setting for print requests sent via email. Color or double-sided printing can be requested when using the remote print website, but not all printer stations can accommodate these requests. Check your printer station in advance.
  • Files may take a few minutes before they appear in the print database after being uploaded or emailed. Jobs will be available to print for up to 10 hours. 

If you have any problems while printing, ask library staff or a lab attendant for assistance.

University "One-Card" Program

Every member of the Fordham University community - students, staff, faculty, alumni, and guests is issued a multi-year RFID card that provides physical access to the campus and to a wide range of services on and off campus. The card is essentially an extension of our enterprise systems. The program started with the replacement of the current aging (and departmental) access card technology infrastructure and is now extended out to functional areas - food services, card services and library, copy and print. The technology has allowed us to enhance campus physical security - perimeter, parking, dorms, and offices – all using the one card. We will continue to expand services and functions for the University community.

The integrated cards are moving us closer to achieving ubiquitous information technology services, as well as eliminating the need and cost of periodically replacing legacy cards. We have significantly enhanced the quality of our community members' experience by offering a single ‘key’ to academic, social, athletic and administrative functions.

Enterprise Services Model

As systems and data bases are being implemented we continue to review for opportunities to better deliver and manage services from a single organization or location. We have reviewed several standalone functions in the past including:

  • ID card services
  • Call center operations and business practices
  • IT acquisitions operations and practices
  • Print management
  • Accounting, purchasing, accounts payable, etc. processes

We are currently focused on print and copy management across all University groups – students, staff and faculty -- leveraging our investment in the One Card and advantages of networked multi-purpose equipment (devices).

Internet of Things

We have initiated a project with University departments to identify and develop a framework that will facilitate the integration of data collected by physical devices with information stored digitally by the University. The integrated data can be analyzed and provide real time information to managers or the devices themselves for immediate action or future analysis and decision making. This framework, commonly known as the Internet of Things, will provide the University with opportunities to stream-line delivery of services, and reduce costs and risk. The Facilities Department is already well along in implementing an approach for using ‘smart’ devices and gathering and analyzing information digitally. The framework, once developed, will support improved delivery of services to students, classroom presentation, and enhanced security among a wide range of activities.