Program to Improve Business Practices

Fordham University's Strategic Plan identifies enterprise-wide transformative changes that include all administrative functions, business practices, and processes. These changes will provide a foundation the University’s goal of lifting Fordham to a position of preeminence among National Institutes of Higher Education. The Program objective is to identify opportunities for modernizing and streamlining existing University business practices and processes.  The Program leader will create small teams that will work with business partners to build solutions based on new technologies and our enterprise information resources. Fordham IT will drive the planning and execution of projects to deliver these improvements.

The Program to Improve Business Practices is charged with overseeing the planning, oversight and execution of these transformative changes as well as assuring that cost management, customer service, risk mitigation and management effectiveness opportunities are realized. Many University business processes have been streamlined with the introduction of the Enterprise Resource Planning solutions; the PIBP will monitor for the successful implementation of these new business processes.

Our plan is to make Fordham University a more effective and productive environment for all members of the University community.

Fordham President Joseph McShane, SJ, introduced the Program to the University. The program has addressed several customer and operational areas in the last few years and implemented change that has achieved cost savings, risk reduction and service improvements. Our current initiatives continue to achieve similar objectives; highlights include:enterprise print, remote print, the University "One-Card" Program, Human Resources, Telecom Billing, Computer Leasing, and Enterprise Services Model.

Enterprise Print

The University's evolving enterprise program seeks to achieve cost savings, reduce waste, improve our environmental 'foot print' and offer our employees and students an easier way to print, copy, fax and scan documents. Despite improvements in technology and process the University still prints about 30 million pages each year. "Enterprise Print" is envisioned as a multi-year initiative involving most University departments. Key actions include:

  • replacement of our thousand plus desktop printers
  • installation of efficient networked (shared) multifunction devices (copy/print/fax/scan)
  • University wide awareness on print 'best practices'
  • implementations of software that will help manage, account and report on device usage
  • secure print and release before documents are actually printed
  • new tools to report on print usage, costs (paper, toner and electricity), maintenance

A pilot program is implemented in selected academic and operations departments. After each participating department is satisfied that the program meets their needs, older inefficient desktop and laser printers are being collected and retired. Savings costs are expected to be substantial. The areas of direct savings include: hardware, energy, paper, print supplies, and postage.

We are currently working to outfit the new Columbus Ave. offices with networked multi-function devices (print/scan/copy/fax) with vendor supplied management software. These devices eliminate the need for separate printers, scanner/copiers, printers and fax machines freeing up office space for other uses.

Remote Printing

All Fordham faculty, staff, and students have access to Pharos Remote Print, which accepts print requests sent from your Fordham email address to a special University email account, remoteprint@fordham.edu.

In addition students can request from the print center website, remoteprint.fordham.edu. Login to this site with your AccessIT ID and password, and upload your documents. Print drivers previously used for on-campus printers are no longer needed.

Swipe your ID at any Pharos print release station to select and print the documents you have emailed or uploaded. Before swiping, you may need to add money to your Pharos print account. For information on pricing and how to do this, visit the Library webpage. This service is currently not available to Fordham Law students.

Remote Printer Locations

Department teaching labs, schools, Libraries, and some resident Halls have remote printers that will accept your email. For the most part they are not public printers. Check with your individual department or school for more information about local printers.

Campus libraries: Walsh, Quinn, and Westchester

Resident Halls at Rose Hill: O’Hare, Tierney, Queens and Martyrs Court

Computer labs:
Rose Hill: Keating B9 and B25
Lincoln Center: Lowenstein 308, 306, and 304
Westchester: WC 217 and WC 220

University "One-Card" Program

Every member of the Fordham University community - students, staff, faculty, alumni, and guests is issued a multi-year RFID card that provides physical access to the campus and to a wide range of services on and off campus. The card is essentially an extension of our enterprise systems. The program started with the replacement of the current aging (and departmental) access card technology infrastructure and is now extended out to functional areas - food services, card services and library, copy and print. The technology has allowed us to enhance campus physical security - perimeter, parking, dorms, and offices – all using the one card. We will continue to expand services and functions for the University community.

The integrated cards are moving us closer to achieving ubiquitous information technology services, as well as eliminating the need and cost of periodically replacing legacy cards. We have significantly enhanced the quality of our community members' experience by offering a single ‘key’ to academic, social, athletic and administrative functions.

Enterprise Services Model

As systems and data bases are being implemented we continue to review for opportunities to better deliver and manage services from a single organization or location. We have reviewed several standalone functions in the past including:

  • ID card services
  • Call center operations and business practices
  • IT acquisitions operations and practices
  • Print management
  • Accounting, purchasing, accounts payable, etc. processes

We are currently focused on print and copy management across all University groups – students, staff and faculty -- leveraging our investment in the One Card and advantages of networked multi-purpose equipment (devices).

Internet of Things

We have initiated a project with University departments to identify and develop a framework that will facilitate the integration of data collected by physical devices with information stored digitally by the University. The integrated data can be analyzed and provide real time information to managers or the devices themselves for immediate action or future analysis and decision making. This framework, commonly known as the Internet of Things, will provide the University with opportunities to stream-line delivery of services, and reduce costs and risk. The Facilities Department is already well along in implementing an approach for using ‘smart’ devices and gathering and analyzing information digitally. The framework, once developed, will support improved delivery of services to students, classroom presentation, and enhanced security among a wide range of activities.