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Responding to Mental Health Emergencies

How to help a student (in a non-emergency situation)

For non-emergency situations regarding a student's mental or emotional state, please contact the dean of students at your campus for guidance. In non-emergency situations, you may also contact Counseling and Psychological Services.

In all cases, the dean of students or staff members share information with the appropriate school, class dean or college.

See the link below, What To Do In An Emergency 

In non-emergencies, use the following information:

  • Express your concern to the student citing the risk factors you have observed.
  • Ask about suicidal thoughts directly and use the word suicide. This does not increase the risk of a suicide occurring. In fact, students are often relieved to have someone to talk to.
  • If the student has a few of the risk factors, but denies being suicidal, it makes sense for him or her to touch base with a counselor. A student can call the Counseling Center to set up an appointment at a convenient time.
  • You are encouraged nonetheless to contact help using the procedure in this brochure.
  • NEVER agree to keep serious suicidal thoughts in confidence. It is important that a student with these thoughts meet with a counseling professional to receive the support he or she needs.
  • Be supportive and follow up with the student while getting professional assistance.
  • Don't try to fly solo.

Just a phone call away

In a non-emergency, please call or walk students to one of the offices below:

Counseling and Psychological Services

Monday to Thursday, 9 a.m. - 7 p.m.; Friday 9 a.m. - 5 p.m.
Rose Hill - 718-817-3725; O'Hare Hall - Lower Level
Lincoln Center - 212-636-6225; 140 West 62nd Street, Room G-02
Westchester - 718-817-3725

Dean of Students

Rose Hill and Calder Center - 718-817-4755 
Monday to Friday, 9 a.m. - 5 p.m.

Lincoln Center and Weschester - 212-636-6250
Monday to Friday, 10 a.m. - 6 p.m.