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Information, Technology, and Operations

GSB Information Systems

Area chair: Icheng Robert Chiang
Contact: ichiang@fordham.edu

The information, technology, and operations (ITO) faculty are Fordham's experts in digital technologies and data analytics. Some of the research questions they explore are:

  • How do companies gain actionable insights from vast quantities of data?
  • How do companies analyze, design, and build technical solutions, optimize their business processes, and transform their business models?
  • What are the business implications of social media and other disruptive technologies, such as Big Data, machine learning, and artificial intelligence?
  • How should companies invest, use, and manage data and digital technology to achieve strategic business objectives, gain competitive advantages, and improve financial performance?

The ITO faculty also have expertise in integrating all aspects of the product and service lifecycle. Their research examines the execution process that ranges from planning, design, and procurement, to production, distribution, and returns.

Courses in this area equip students with a solid understanding of core technology and operations concepts, rigorous analytical thinking and technical skills, and a creative mindset for problem-solving and decision making. Infused with the partnership with other Gabelli academic units and incorporating new elements such as sustainability, risk management, and innovation, the ITO courses that are particularly relevant in today’s increasingly interdependent and competitive global economy.

Undergraduate programs include:

Graduate programs include:

Information systems, technology, and operations faculty provide leadership for:


Featured Research

Apostolos Filippas, John Horton, and Richard Zeckhauser, 2019, “Owning, Using and Renting: Some Simple Economics of the Sharing Economy.” Management Science, forthcoming.

I. Robert Chiang and Jhih-Hua Jhang-Li, 2019, “Competition through Exclusivity in Digital Content Distribution.” Production and Operations Management, forthcoming.

Ahmed Abbasi, Yilu Zhou, Shasha Deng, and Pengzhu Zhang, 2018, “Text Analytics to Support Sense-Making in Social Media: A Language-Action Perspective,” MIS Quarterly, 42(2), 427-464. (2018)