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Cisco Unified Communications Mobile Connect - User Guide

Mobile Connect allows you to use your mobile phone to handle calls that are associated with your desk phone number.

When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone.

When you enable Mobile Connect:

  • Your desk phone and remote destinations (your mobile phones) receive calls simultaneously.

  • When you answer the call on your desk phone, the remote destinations stop ringing, are disconnected, and display a missed call message.

  • When you answer the call on one remote destination, the other remote destinations and desk phone stop ringing and are disconnected, and a missed call message is shown on the other remote destinations.

  • When you answer the call on one remote destination and then switch the call to a Cisco Unified device that shares lines, the Cisco Unified devices that share the same line display a “Remote In Use” message.

Enable Mobile Connect

Step 1: Press "Mobility" to display the current remote destination status (Enabled or Disabled).

Step 2: Press "Select" to change the status.

Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone

Step 1: Press "Mobility" or "To Mobile" to display the current remote destination status (Enabled or Disabled).

Step 2: Press "Select" to change the status.

Switch a Desk Phone Call to a Mobile Phone

Step 1: Press "Mobility."

Step 2: Press "Select" to send a call to mobile phone.

Step 3: Answer the in-progress call on your mobile phone.

*Note: You cannot use the same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls.

Switch a Mobile Call to the Desk Phone

Step 1: Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.

Step 2: Press the line on your desk phone to resume the call on your desk phone within 5 to 10 seconds and start talking on the desk phone.

Hand Off a Call from a Mobile Phone to the Desk Phone

Step 1: While on your mobile phone, enter the access code for the hand off feature. For more information, contact IT Customer Care at 718-817-3999.

Step 2: Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.

Step 3: Press Answer on your desk phone within 10 seconds and start talking on the desk phone.