Workplace Conflict Resolution Workshop
Workshop Available Dates
Tuesday, October 29, 2019, at RH, 1 – 4:30 p.m. in Walsh Library Room 041
Wednesday, October 30, 2019, at LC, 1 – 4:30 p.m. in Lowenstein South Lounge
Workshops are first-come, first-serve for the first 30 people
Who Should Attend
This workshop is designed for supervisors, team leaders, managers and human resource staff-in short, for any employee who is responsible for the cooperative work of others.
Every up-to-date organizational leader knows that the controlling, coercive management style of yesteryear no longer works. Demographic and economic changes now require that managers not only negotiate with their staff, but help them negotiate with each other. Sadly, many management development programs fail to show managers exactly how to mediate between employees. Current trends toward downsizing, flatter hierarchies, teams, quality, and multiple responsibilities are intensifying the interdependency between employees. Most organizations inadequately equip their staff to effectively negotiate work relationships in these challenging times. This workshop puts the tools of the professional mediator into the hands of your leaders to build better workshop relationships, enhance performance, improve productivity, and cut the unnecessary financial costs of workplace conflict.
Participants Will Learn How To:
- Determine WHEN problems can best be solved by Managerial Mediation.
- Prepare the best CONTEXT for a mediation meeting.
- Perform the three PRIMARY TASKS of the manager-as-mediator.
- Negotiate agreements to PREVENT RECURRENCE.
- Take control of conflicts, rather than be controlled by them.
- Negotiate solutions to conflicts, rather than employee fighting.
- Reduce job stress and tension that may be affecting health.
- Handle "difficult people".
- Save the thousands of "invisible dollars" now being lost by impaired production and missed opportunities.
- Change organizational culture to make healthy communication the norm, rather than commpnplace dysfunctional "crazy-making" behavior.