Skip to main content

Interpersonal Workplace Conflict Resolution

Part 1

Workshop Available Dates

Monday, September 23, 2019, at LC 1 - 4:30 p.m. in Lowenstein South Lounge
Tuesday, September 24, 2019, at RH 1 - 4:30 p.m. in Walsh Library Room 041
Workshops are first-come, first-serve for the first 30 people (Both workshops are CLOSED)

Who Should Attend

This workshop is designed for any employee who works interdependently with others - bosses, subordinates, and peers. No particular educational background is required. It is especially valuable for self-managing teams.

Workshop Overview

Workplace conflict resolution is critical to the success of the organization and its people as they work together to deliver exceptional service. A flexible and impactful learning workshop, this seminar is the most cost-effective way to empower your employees to handle the challenges of today's interdependent workplace. Participants learn how to use a simple yet powerful communication tool --"Self-Meditation"-- to manage the differences that impair teamwork, quality, decision-making and cooperation throughout your organization. However, more than just a training seminar, this practical program contains resources for changing organizational culture, surgically altering the norms that so often cause obstructive behavior and replacing them with constructive, positive behaviors. This seminar puts the tools of the professional mediator in the hands of every employee to build better workplace relationships. It is an essential component of every successful organization's strategic effort. This workshop takes a practical and actionable approach to provide the answers to not only address the challenges of workplace conflict resolution, but to conquer challenges. Employees and/or team leaders will be equipped with relevant knowledge and awareness of workplace conflict resolution that will improve personal and team productivity, all the while strengthening the team and its contributions to the overall organization.

Participants Will Learn How To:

  • Assess levels of workplace conflicts
  • Identify reflexive behaviors
  • Identify the five elements of the retaliatory cycle  
  • Initiate dialogue with a co-worker to solve a workplace conflict  
  • State the issue in a conflict in terms that promote cooperation and minimize defensiveness  
  • Persuade a reluctant co-worker to participate in dialogue to solve a workplace conflict
  • Describe the necessary features of context (time-and-place environment) that will prevent the failure of dialogue
  • Use techniques for beginning a scheduled dialogue with a co-worker that focuses attention on the issue to be solved and removes obstacles to a successful conclusion
  • Perform essential tasks during a scheduled dialogue that are necessary to produce a shift in attitude from me-against-you to us-against-the-problem.  
  • Recognize and identify conciliatory gestures that naturally occur during arguments, and to seize the opportunity they present to solve the conflict.  
  • Form agreements that meet the three criteria that prevent recurrence of conflict.

Workshop Lead

Learn about Shanna Ullmann, the workshop leader.