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Telecommuting for Faculty and Administrators

In case of an emergency, the ability to interact with employees and Fordham University community members in dispersed locations is important. Fordham IT provides tools to all University staff and faculty so they can continue communications and maintain productivity from remote locations.

Equipment Loans for Faculty and Staff
Faculty and staff who need to borrow equipment (such as laptops or a hotspot) for their remote office should contact IT Customer Care (see below). Equipment available for loan.

Remote Office Workshops
Fordham IT offers several remote office workshops to help you learn about resources and how to use them.

View recorded training webinars for using Cisco Single Number Reach, Zoom, and Concur Expense.

Remote Office Expectations
Please take the time to familiarize yourself with Fordham’s mobile use policy.

Need Help?
IT Customer Care is your main contact point for technology-related questions.
Go to the Tech Help tab at for tech support and to request services.
You may also call or email as follows:

Staff: 718-817-3999
Faculty Only: 718-817-1111
Faculty Only:

This guide contains information on the following resources:

  1. 411 Fordham Online Directory
  2. Audio Conference options
  3. Other Telecommuting Options and Setting Up a Remote Office
  4. Zoom for remote audio and video conferencing
  5. Remote Access to Fordham Internal Services
  6. How to Add Allowed Email Contacts
  7. Guidelines for Effective Mobile Office

411 Fordham Online Directory

Login to the University's Internal Directory,, to find employee office
and cell mobile numbers. Please verify the contact information listed in the directory.

Audio Conference Options

See the Teleconferencing page for instructions on how to use Cisco Conference Now or InterCall Reservationless Plus.

Cisco Conference Now
For teleconferences with up to 6 callers (host and 5 guests). This is available to everyone with a Fordham extension.

InterCall Reservationless-Plus
For teleconferences with 7 or more callers. To request an account, submit a service request in the Tech Help tab at My.Fordham or contact IT Customer Care.

Other Telecommuting Options and Setting Up a Remote Office

Single Number Reach
Receive calls to your Fordham extension on your mobile or personal phone. View our Single Number Reach Guide.

Cisco Mobile Remote Access (MRA)
Make and receive calls outside of the office using your Fordham extension with the Jabber app on your smartphone or computer, or on your physical Fordham Cisco phone.

Instructions for a Jabber Implementation

  1. Employee should create a ticket to become an authorized Remote Worker by going to the Tech Help tab or by calling IT Customer Care (ITCC, 718-817-3999 or x13999 on campus). Your direct supervisor will need to authorize this request. Once authorization has been received, ITCC will contact you to complete the software set up or distribute the equipment needed to set up your remote office.

    You will need to contact IT Customer Care to assist you with configuring the Jabber app and/or Cisco phone, as well as initiating remote telecommunications on the university systems. They can also assist you with setting up a VPN session, a RAP, using remotely, and using a Cisco phone remotely.

  2. You may download the Jabber app to your mobile device or computer. To look for the version of software for your device, go to the university portal; select the tab My Apps and look for the Channel Remote Office Setup.

  3. After installing the Jabber app, use your Fordham AccessIT ID to login using the following address form: (Harry Potter would login as The Telecom team will receive your login request and activate your account or contact ITCC to assist with your account activation.

Do not use any remote equipment to dial 911. Use a landline or your regular cell phone number to dial 911 so the emergency dispatchers can correctly identify your location.

Zoom for Remote Audio and Video Conferencing

All active Fordham University employees and students are eligible to use Zoom for video and audio conferencing.

Remote Access to Fordham Internal Services

Virtual Private Network (VPN)
The Virtual Private Network is a secure connection from any public location to the University’s private network, providing access to University-issued application software. See Virtual Private Network for more information and a list of services.

MyDesktop (
A virtual desktop computer that can access all Fordham-issued applications without a VPN.

A secure connection to your Fordham desktop. Contact IT Customer Care to
request a license

How to Add Allowed Email Contacts

Make sure all important and critical University emails reach you

Guidelines for an Effective Mobile Office

Know the options: Departments should carefully review and explore the wide variety of possible remote working options and technical arrangements (described below) and address potential problem areas before authorizing a telecommuting agreement. You and your supervisor should contact IT Customer Care at 718-817-3999 or x13999 on campus to discuss needs and options.

Meeting expectations and standards A remote worker is expected to maintain the same standards at their virtual office as they would at their designated on-campus office. They are also expected to abide by all Fordham University policies, guidelines, and ethical practices.

  1. Employee agrees to maintain a safe, secure, and ergonomic work environment and to communicate regularly with their supervisory staff. All University Acceptable Use Policies apply to the remote worker.

  2. Regarding space and equipment, set up, and maintenance for telecommuting purposes:
    1. Employee is responsible for providing unobstructed space, as well as easy access to networking and/or Internet capabilities at the telecommute site. Internet access must be via cable modem, or an equivalent service provider network. Minimum inbound and outbound available bandwidth to support a remote office is 10 megabits (employee may need to confirm this fact with their service provider).

    2. Employee agrees to protect University-owned equipment, records, and materials from unauthorized or accidental access, use, modification, destruction, or disclosure. These precautions apply regardless of the storage media on which information is maintained, the locations where the information is stored, the systems used to process the information, or the process by which the information is stored.

    3. Employee agrees to report to their supervisor any incidents of loss, damage, or unauthorized access at the earliest reasonable opportunity.

    4. Employee understands that all equipment, records, and materials provided by the University shall remain the property of the University. Equipment must be returned to the University damage-free and in good working order.

    5. Employee must have a personal computer/laptop that meets standards (supported operating system (Windows 10, Mac OS High Sierra or newer), latest system updates, a full version of antivirus (Not a free version. Fordham provides supported antivirus to all University-issued devices:, and an internal speaker with input/output capability). In some cases, the remote employee may have or receive a Fordham University-issued laptop. (All Fordham issued devices will be assigned to the user and the department will be held accountable for tracking equipment).

    6. An audio headset should be used with the computer/laptop if the employee doesn’t want ambient sound to impact their communications efforts. In some cases, the remote employee may receive a Fordham University Cisco phone and/or headset.