Recent Updates Fordham campuses remain physically closed per New York Pause, but all offices are staffed and operating remotely. Full Details
In case of an emergency, the ability to interact with employees and Fordham University community members in dispersed locations is important. Fordham IT provides tools to all University staff and faculty so they can continue communications and maintain productivity from remote locations.
Remote Office Expectations
Please take the time to familiarize yourself with Fordham’s mobile use policy.
Equipment loans for faculty and staff
Faculty who need to borrow equipment for virtual teaching should contact Media Services for help.
Staff who need to borrow equipment for their remote office should contact IT Customer Care (see below).
IT Customer Care is your main contact point for technology-related questions.
Go to the Tech Help tab at My.Fordham.edu for tech support and to request services.
You may also call or email as follows:
This guide contains information on the following resources:
Login to the University's Internal Directory, 411.fordham.edu, to find employee office
and cell mobile numbers. Please verify the contact information listed in the directory.
See the Teleconferencing page for instructions on how to use Cisco Conference Now or InterCall Reservationless Plus.
Cisco Conference Now
For teleconferences with up to 6 callers (host and 5 guests). This is available to everyone with a Fordham extension.
For teleconferences with 7 or more callers. To request an account, submit a service request in the Tech Help tab at My.Fordham or contact IT Customer Care.
Single Number Reach
Receive calls to your Fordham extension on your mobile or personal phone. View our Single Number Reach Guide.
Cisco Mobile Remote Access (MRA)
Make and receive calls outside of the office using your Fordham extension with the Jabber app on your smartphone or computer, or on your physical Fordham Cisco phone.
Instructions for a Jabber Implementation
Do not use any remote equipment to dial 911. Use a landline or your regular cell phone number to dial 911 so the emergency dispatchers can correctly identify your location.
All active Fordham University employees and students are eligible to use Zoom for video and audio conferencing.
All Fordham University employees and students have an account for Cisco’s WebEx online meeting software. Find it at fordham.webex.com or fordham-student.webex.com. WebEx works with most devices and platforms. It provides a robust set of tools and solutions for communicating and working together remotely.
Virtual Private Network (VPN)
The Virtual Private Network is a secure connection from any public location to the University’s private network, providing access to University-issued application software. See Virtual Private Network for more information and a list of services.
A virtual desktop computer that can access all Fordham-issued applications without a VPN.
A secure connection to your Fordham desktop. Contact IT Customer Care to
request a license
Know the options: Departments should carefully review and explore the wide variety of possible remote working options and technical arrangements (described below) and address potential problem areas before authorizing a telecommuting agreement. You and your supervisor should contact IT Customer Care at 718-817-3999 or x13999 on campus to discuss needs and options.
Meeting expectations and standards A remote worker is expected to maintain the same standards at their virtual office as they would at their designated on-campus office. They are also expected to abide by all Fordham University policies, guidelines, and ethical practices.