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Official Electronic Transcript FAQs

eTranscripts are now available!

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Overview

1. Who is eligible to request an eTranscript?
All Fordham University students and alumni who attended (completed all of their coursework) after 1990 or at Marymount College from Fall 2002 and later are eligible to request an eTranscript.

2. I attended Fordham prior to 1990 or Marymount College prior to Fall 2002; how can I request a transcript?
Students who attended (completed any of their coursework) at the University prior to 1990, or at Marymount College prior to Fall 2002, must use this Transcript Request Form and submit it to the Office of Academic Records. Such requests cannot be submitted electronically, and can only be sent via mail (regular or express) or held for pickup; note that the processing of all mail and in-person pickup requests is currently suspended. The Office of Academic Records will announce when these services become available again.

3. To whom can I have an eTranscript sent?
At the present time, only electronic official transcripts can be sent. You will be able to choose to have your transcript sent to the following types of recipients:

  • College or University (depending on the institution, can be sent via email or by secure Electronic Exchange)
  • Education Organization, Application Organization and Scholarships (depending on the organization, can be sent via email or by secure Electronic Exchange)
  • Employer or Other (sent via email)
  • Yourself (sent via email

4. Where do I go to request an eTranscript?
If you still have access to the My.Fordham.edu portal, go to your Student Tab, and look for a box titled “Official eTranscript Request and Enrollment Verification” and click the link in that box. You will then be taken to a National Student Clearinghouse (NSC) landing page where you can access the eTranscript request.

If you no longer have access (or never had access) to the My.Fordham.edu portal, go to this link: https://tsorder.studentclearinghouse.org/school/ficecode/00272200.

5. What is the National Student Clearinghouse?
The National Student Clearinghouse (NSC) is a nonprofit and nongovernmental organization. It is the leading provider of educational reporting, data exchange, verification, and research services. Higher education institutions across the country use the NSC for eTranscript processing services.


Submitting Your Request

1. Can my eTranscript be sent directly to an application service, like AMCAS or LSAC?
Yes. Select “Education Organization, Application Organization, and Scholarships” as your recipient type, and search for the relevant application service. You may be prompted to enter in identification numbers relevant to the application service you choose.

2. How much does an eTranscript cost?
Official eTranscripts are provided at no charge to all students and alumni of the University.

3. Is there a limit to many eTranscripts I can request?
Yes, there is a limit of 1 copy per recipient, with a maximum of 10 recipients per request.

4. Can I have an official printed transcript sent via mail/express mail using the National Student Clearinghouse?
Not at this time. In the near future, the University is planning to participate in the NSC SecurePrint® service, which will allow for fully automated, secure print transcript processing. This will allow students and alumni to have official printed transcripts sent to a physical destination of their choosing, even during periods when the University may be closed.

5. Can I pick up a hard copy transcript?
Not at this time. The Office of Academic Records will announce when this service becomes available.

6. Can I attach any documents to be sent with my eTranscript?
Yes, you can attach up to three (3) documents with your eTranscript request. Please note that all eTranscript requests submitted with attachments must be reviewed by Academic Records staff, which will add 2-3 business days to the processing time of your request. Review of attachment documents is only conducted during normal business hours when the University is in session.

7. How do I submit a transcript request if I do not have a Social Security Number and do not recall my Fordham ID number?
Provided you completed all of your coursework at Fordham after 1990, in this case, you should contact the Fordham IT Help Desk at (718) 817-3999 and request their assistance in gaining access to your My.Fordham.edu portal, which has both your Fordham ID number listed, as well as a direct link to eTranscript requests. If you still are unable to gain access to your Fordham ID number, you may submit the Transcript Request Form to the Office of Academic Records.

8. I am using the Fordham mobile app to access the transcript ordering link through My.Fordham, but I am receiving an error message. What should I do?
If this issue occurs, press and hold on the link in the My.Fordham Student tab and choose the option to open the link in a new window.

9. If my name includes a suffix, like Jr., Sr., IV, should I include that after my last (family) name when requesting a transcript?
To ensure efficient processing, it is important that the name you use when submitting your request matches the name on file with the University. For that reason, if your name has a suffix, the simplest way to confirm whether your name as it is registered with the University includes this suffix is to access your "Student Profile" on My.Fordham. To do so, go to the Student Tab, and under the "Student Services" box, click "Student Services Dashboard," and then "Student Profile." You will see your full name at the top of the page.

10. My first (given) or last (family) name has more than one word (i.e. Mary Grace, Armstrong-Jones); what should I use for my transcript request?
To ensure efficient processing, it is important that the name you use when submitting your request matches the name on file with the University. For that reason, you may wish to confirm how your name as it is registered with the University. To do so, go to your "Student Profile" on My.Fordham. To do so, go to the Student Tab, and under the "Student Services" box, click "Student Services Dashboard," and then "Student Profile." You will see your full name at the top of the page.

11. I need to send my transcript to a specific office at Fordham (i.e. Graduate School of Arts and Sciences Admissions); how can I do so?
To send your transcript to a specific office at Fordham, follow these steps:

  • Step 1: Choose "Fordham University" as the Recipient.

  • Step 2: If sending to any office outside of the Office of Undergraduate Admissions, select "Not in List" as the "Department" name (if sending to Undergraduate Admissions, select that option, and no further action is needed).

  • Step 3: Enter the "Department Name" at Fordham where the transcript should be sent

  • Step 4: Later on in the process, you will be prompted to provide the specific e-mail address at Fordham to which the transcript should be sent.


eTranscript Content

1. If I attended multiple Fordham colleges/schools, will my transcript show coursework from all of them?
When submitting your transcript request, you will be able to choose from two transcript types:

  • Undergraduate/Graduate
  • Law School

Undergraduate/Graduate transcripts include coursework from all undergraduate and graduate colleges/schools, including continuing education courses. Such transcripts do not include Law School coursework.

Law School transcripts do not include any undergraduate/graduate coursework (or non-law continuing education) but include all Law School coursework.

If you attended both the Law School and another Fordham college/school, and need a transcript of both your Law and non-Law coursework, you will need to submit separate requests (Undergraduate/Graduate and Law School). You can have both an Undergraduate/Graduate and Law School transcript sent as part of the same request. If you entered your request for Undergraduate/Graduate first, for example, you would then need to use the “Add Recipient” option to add a Law School transcript to your request (and indicate the proper recipient).

2. How do I know if my recently-earned degree(s) are listed as awarded on my transcript?
Degrees are awarded several times throughout the year, following the conclusion of the Spring, Summer, and Fall semesters. The exact time at which students’ transcripts will indicate the awarding of a degree can vary based on a number of circumstances, so recent graduates submitting a transcript request should always check their unofficial transcript on My.Fordham (Student Tab > My Information > Student Records > Academic Transcript > Unofficial Grad/Undergrad Trans > Submit) prior to submitting an eTranscript request, to ensure their earned degree(s) has/have been updated.

3. How do I know if all of my course grades will be on my transcript?
Course grades are due from faculty several days after each course’s final exam, but the timing can vary based on a number of circumstances. Students submitting an eTranscript request, who are looking to have their most recent grades recorded on it, should always check their unofficial transcript on My.Fordham (Student Tab > My Information > Student Records > Academic Transcript > Unofficial Grad/Undergrad Trans > Submit) prior to submitting an eTranscript request, to ensure their grades have posted. Alternatively, you can select the “After Grades Are Posted” option (described below) to have your transcript sent automatically once all of your grades have been posted.

4. Can I submit my eTranscript request now, and have it automatically sent when all of my grades have been posted?
Yes, if you are currently enrolled in coursework for a current or future semester at the time you submit your request, you can select the “After Grades Are Posted” option and the relevant semester under the question “When do you want your transcript processed?” If you select this option, the system will check on a regular basis for all of your grades in the semester specified to be posted. Once all grades in the specified semester have posted, your request will be sent.


eTranscript Security

1. How secure is an eTranscript?
To learn more about the numerous security features of eTranscripts, visit the National Student Clearinghouse’s website.

2. Can I email an eTranscript to myself and share that document with others?
The electronic PDF transcript is meant to act as an official transcript when sent directly to the intended recipient. Thus, it is crucial that you have the transcript sent directly to the intended recipient, whether an individual, organization, institution, etc. eTranscripts forwarded from one party to another are not deemed official.


After You Submit

1. How long does it take for my eTranscript to be sent?
Provided that: (i) you have no holds on your record that prevent transcript release, (ii) the National Student Clearinghouse is able to match the identifying information you provided to your Fordham student record; (iii) you have not uploaded any attachments; and (iv) no system maintenance periods are ongoing, your eTranscript should be sent to your recipients within 30-90 minutes.

2. What factors will delay my eTranscript being sent?
If you have holds on your record that prevent transcript release, you will not be permitted to submit a request. Follow the instructions that accompany the notification of the hold to resolve the issue.

If your request cannot be matched to your student record at the time of your order, further research will be needed by the Office of Academic Records to positively identify your student record. Such research will add approximately 2-3 business days to your request, and is only conducted during normal business hours when the University is open. If such research determines that your student record has a hold, you will receive an email notification informing you of the needed action.

Under no circumstance will a transcript be released if a student’s account has a hold that prevents transcript release.

3. How much time does my eTranscript recipient have to download the document?
The emailed download link is only available to recipients for 30 days from the date on the email. Thereafter, the link will expire, and a new request must be sent.

4. How can I check the status of my eTranscript request?
You can track the status of your order by going to https://tsorder.studentclearinghouse.org/TrackOrder and entering your order number and email address. You will also receive several email confirmations, such as when your request has been received, when your transcript has been sent, and when your recipient has retrieved the transcript. Text message notifications are also available.


Troubleshooting

1. What happens if I request the incorrect type of transcript (i.e. selected “Law School” but never attended the Law School, or “Undergraduate/Graduate” but only attended the Law School)?

If this occurs, your request will submit successfully, but will fail to process once it reaches the University. If you make such an error, please resubmit your request with the proper transcript type, as the erroneous request will be canceled.

2. I'm having difficulty (or my recipient is having difficulty) opening the secure PDF eTranscript; must a certain PDF viewer application be used?
Yes, for the electronic PDF transcript to load correctly, you must open it with Adobe Acrobat Reader. Even if Adobe Acrobat Reader is already installed on your computer, the transcript may be opening in another program. First, save your electronic PDF transcript to your computer’s hard drive. Then, open it in Adobe Acrobat Reader. Make sure you download the transcript and then open it separately. To open the transcript in Adobe Acrobat Reader after download, follow the below instructions.

For Windows:

Unless you chose a different location, the transcript file will be saved to the default location: “C:UsersXXX(UserName)Downloads.” First, click the start button. Then, find Adobe Acrobat Reader in the alphabetical list of programs and open it. Go to the file, then open, and then locate the transcript in the Downloads folder (or the location where you saved the transcript) and open it.

For Macs:

Your transcript file should be saved to your Downloads folder. First, go to your Applications and open Adobe Acrobat Reader. Go to the file in the top left corner of the screen. Select open, locate the transcript in the Downloads folder, and open it.

3. If I experience technical difficulties in requesting a transcript, whom should I contact?
For technical issues submitting your request, the National Student Clearinghouse offers extensive support. Consult their website for additional information. If the National Student Clearinghouse cannot resolve your issue, contact the Fordham IT Help Desk at 718-817-3999 or helpit@fordham.edu to create a ticket, which will be routed to the appropriate offices for prompt review and resolution.