Chat Support for Students

Remy is Fordham’s text-based support bot, designed to give first- and second-year undergraduate students a fast, convenient way to navigate campus life. Remy acts as a 24/7 campus directory that can instantly answer questions about campus resources, academic deadlines, housing, financial aid, and student events. Think of Remy as a direct pathway to finding the information or University staff members you need anytime of day.

Transitioning to college comes with a lot of new information, and finding the right office or resource isn't always easy. Fordham launched Remy as a one-year pilot program to help you navigate Fordham. By sending a quick text, you can get instant access to university resources, including being connected to a wide-range of Fordham staff, right on your phone.

Not at all. Remy is built to connect you to real people, never to replace them. Your professors, RAs, academic advisors, campus ministers, and Counseling and Psychological Services staff are always your main support system at Fordham. Remy just helps you find their office hours, booking links, or contact info much faster.

Remy sends a friendly "hello" to every first-year and sophomore student at the start of each semester.

After that, expect a check-in about once a week or two. Whether it’s asking about how you're doing, sharing important campus updates, or inviting your feedback on topics, we'd love to hear from students like you!

No, Remy is not a counselor, therapist, or medical tool, and will only offer very basic encouragement and advice accompanied by Fordham contacts for follow up. It is not meant to offer mental health advice or therapy.

A few times during the semester—usually around big milestones like move-in, midterms, or registration—Remy sends short "temperature check" texts. These check-ins are based on research about how students adjust to college life. If you text back that you’re feeling stressed or overwhelmed, Remy won't diagnose you—it will simply help connect you to the right Fordham team(s) who can help, like Counseling and Psychological Services, academic advisors, peer tutoring, or your dean's office.

Remy texts from 1 (855) 694-0824. You'll receive a message at the start of the semester, so save that number! Just make sure your mobile number is up to date. If you are not receiving texts from Remy and want to participate, ensure your cellphone is labeled "self" in the portal. Your number must be a U.S. number to receive texts from Remy.

If you'd like to save a photo for Remy in your messaging app, download this image and assign it to the contact.

Pretty much anything about student life at Fordham! Financial aid, housing, academics, career services, campus resources, involvement opportunities, and more. If Remy doesn't know the answer, reach out to [email protected].

Remy does its best, but it's still a chatbot and may not always have the right answer. If something seems off or Remy can't help, please reach out to [email protected] for the right information and to alert us to the gap.

If you are a first-year or sophomore Fordham College or Gabelli School of Business undergraduate student and aren't receiving texts, double-check three things: your mobile number is up to date, your phone isn't blocking unknown numbers, and you have a valid U.S. phone number.

If everything looks good and it's still not working, reach out to [email protected] for support.

Just reply STOP at any time, and you will be unenrolled from future messages.

Remy’s knowledge base was created by staff across Fordham—including Student Affairs, Academic Advising, Financial Aid, and Campus Safety. Every response Remy gives comes from verified, official Fordham sources.

Your conversations with Remy aren't anonymous. If you share something that suggests you're struggling, a staff member at Fordham may follow up to make sure you're connected with the right support. Remy is here to help, but for anything urgent or important, reach out to your human support system at Fordham.

Yes. Your everyday conversations with Remy are handled securely and kept confidential within University systems. To make sure Remy is giving out accurate information, Fordham staff regularly audit chats in an anonymized format, meaning your name isn't attached to standard questions.

Your chats are anonymous unless there's an immediate safety or crisis concern. If you send a message that indicates an urgent mental health emergency, self-harm, or a safety threat, the system alerts trained University staff (like a dean, advisor, Title IX coordinator, or Public Safety officer) so someone can reach out to make sure you're safe. You will always be notified in the text if a situation is being flagged for University staff to follow up.

It depends on the conversation. When you answer a check-in from Remy, your answers (including anything you type) go to Fordham staff so they can follow up and connect you with support as needed. If you message Remy on your own, outside of a check-in, that conversation does not trigger a connection from staff unless you send something that signals an urgent safety concern, like a mental health crisis, self-harm, or a threat to your safety. In that case, the system alerts trained University staff (like a dean, advisor, Title IX coordinator, or Public Safety officer) so someone can reach out and make sure you're safe. You'll always be notified in the text exchange if a situation is being flagged for staff follow-up.

No, absolutely not. Your data and text history are strictly protected under federal higher education privacy law (FERPA). Remy operates in an isolated, secure environment; your messages are never sold, shared with outside companies, or used to train public AI tools.