Unified Communications

For Faculty, Staff

Overview

Fordham's Unified Communications includes intercampus, local and long-distance calling from desktop phones, faxing, and teleconferencing services. Training for using any part of the system is available on request.

To make an emergency call from your university phone, dial 9 + 911.

Services

For all service requests related to Unified Communications, please contact the IT Service Desk. To route your request to the proper group, the help team may need your extension number and the type of handset you use.

Desktop phones

Cisco desktop phones

RightFax

RightFax is a centralized fax server solution that provides secure faxing services across Fordham’s entire Unified Communications network. Send faxes to individual or departmental email accounts, or to a network drive via any network-enabled multi-function printer on campus.


To request RightFax, submit a service request by logging in to fordham.edu > My Pages > Tech Help or call the IT Service Desk.

Teleconferencing

The options below describe telephone-based conference calls using the Cisco handset or a dial-in service.

  • Conference Now is available for up to 6 callers (host and 5 guests), and may be used with any phone (including mobile phones). Conference hosts use their 5-digit telephone extension (which is the meeting code) to enable a teleconference call. Hosts must set a PIN for the conference system in advance; this only needs to be done once and must be done on campus.

    Access conference bridge

    • Internal callers x11599
    • External callers 718-817-1599
    • Callers will be asked for the meeting code, which is the host's five-digit extension, followed by the pound (#) key
    • Conference host will enter their PIN at the prompt

    Set or change PIN for the conference system (can only be done while on campus, connected to the Fordham network)

    • Go to the Self-Care Portal myphone.fordham.edu and login with your Fordham credentials
    • Click on the "General Settings" tab
    • Choose the "Phone Services PIN" drop-down menu and change your PIN. The new PIN must be between 1 and 128 numbers long.
  • Fordham University's teleconferencing plan is InterCall Reservationless-Plus. With this plan, conference calls can be hosted when and wherever you want.

    Create an InterCall Account
    To request an account, log into fordham.edu > My Pages > Tech Help > Submit a service request or contact the .

    When the account is created, InterCall will email you a Welcome Package that includes a dedicated toll-free number and a PIN for your account.

    Rates
    InterCall rates are approximately $0.015 a minute per line. Upon receipt of the InterCall bill, the Office of Information Technology will chargeback to the budget code provided. There are no monthly charges associated with this service, and you incur charges only when you use the service. 

    Initiate a conference call
    Dial your dedicated toll-free number. Following the prompts, enter your conference code and #. Still following the prompts, press * to identify yourself as the leader and then enter your leader PIN followed by the #.

    Join a Reservationless-Plus Conference Call
    Dial your Reservationless-Plus toll-free number. Following the prompts, enter your conference code and #.

    See also
    Reservationless-Plus FAQ

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