Fordham ID in Wallet

Students, faculty, and staff can add Fordham ID in Wallet and use their device to conveniently, safely, and securely open doors around campus, access libraries and gyms, print, and more.

At supported locations where your Fordham account is authorized, simply hold your device near the reader and you're done — access granted!

Once transitioned to Fordham ID in wallet, the previous physical ID card or app-based eID is deactivated. Once migrated to a mobile ID, the physical card credential is available only through an approved exception process.

Before beginning setup:

• Make sure your iPhone is running iOS 17 or later and is updated to the latest version available for your device.
• Make sure Duo Mobile is installed and activated.
• Go to Settings > General and complete any outstanding prompts to finish setting up your iPhone.
• Accept any outstanding terms and conditions or other Apple setup prompts.
• Make sure Apple Wallet is installed and set up.
• Make sure you are signed in to your Apple Account, and your account setup is complete.
• Make sure your device region is set to the United States.

Yes. Duo Mobile is Fordham's multi-factor authentication (MFA) app used to verify your identity when signing in to Fordham systems.

Before setting up Fordham ID in Wallet:

1. Download the Duo Mobile app on your phone.
2. Sign in to Fordham and follow the prompts to enroll or activate your device with Duo.
3. Once Duo is activated, use it to verify your identity when prompted during the Fordham ID in Wallet setup process.

For detailed instructions on setting up, activating, or managing Duo Mobile, visit Fordham's Multi-Factor Authentication (MFA) page.

If you don't know your Apple Account password, you can change or reset it before setting up Fordham ID in Wallet.

To change your password on your iPhone:

1. Open Settings.
2. Tap your name.
3. Tap Sign-In & Security.
4. Tap Change Password.
5. Follow the on-screen instructions to update your password.

If you forgot your password or cannot change it from your iPhone, Apple provides additional options for resetting your password and regaining access to your account.

For additional help, visit Apple Account Support.

Note: Apple may require a security waiting period before allowing certain account or password changes. If this occurs, follow Apple's instructions before attempting setup again.

If you receive a timeout while adding your Fordham ID:

• Make sure Duo Mobile is installed and activated.
• Make sure your phone is updated to the latest supported operating system.
• Complete any outstanding phone setup prompts.
• Accept any outstanding terms and conditions.
• Make sure Apple Wallet or Google Wallet is installed and properly set up.
• Try the setup process again.

If the issue continues after completing these steps, contact IT Support for assistance.

During setup, carefully select the phone where you intend to use your Fordham ID in Wallet.

If multiple devices are displayed, make sure you select the correct device before continuing. Selecting another device associated with your account may cause your Fordham ID to be added to a different device instead of the phone you intend to use on campus.

If you still have access to your current phone, remove your Fordham ID in Wallet before trading in, replacing, resetting, or wiping your old device:

1. Open the Fordham Mobile App or Fordham ID management website.
2. Go to My Profile → ID/Card Status.
3. Select Remove/Revoke for your current Fordham ID in Wallet.
4. Wait until the credential has been successfully removed.
5. On your new phone, return to Fordham ID management and follow the prompts to add your Fordham ID to Apple Wallet or Google Wallet.

If your old phone is lost, stolen, already traded in, or otherwise unavailable, or your credential remains in a Revoking status, contact the IT Service Desk at 718-817-3999 for assistance.

Important: Do not repeatedly try to add your Fordham ID to your new phone while the previous credential is still being removed.

This message may appear if your Fordham ID in Wallet is still associated with a previous device.

If you still have access to your previous phone, make sure the existing credentials have been removed before attempting to add your Fordham ID in Wallet to your new phone.

If you no longer have access to the previous device, have already removed the credential, or continue receiving the message, contact IT Support for assistance.

Use the Google Account associated with Google Wallet on the phone where you want to use your Fordham ID. This does not have to be your Fordham email address.

During setup, if prompted, you can choose to sign in with a different Google Account and select the account associated with the Google Wallet you intend to use.