Infrastructure Operations Assistant

DIVISION: DevOps – Infrastructure Operations

POSITION: Infrastructure Operations Assistant

SUPERVISOR: Assistant Director, Infrastructure Operations

The Infrastructure Operations group is dedicated to the maintenance, design, and research of the network at Fordham University. It is a highly paced and exciting environment that offers many opportunities for learning and growth. Must be registered Fordham student in good academic standing.

Our group is looking for a motivated, eager-to-learn, and hands-on student with:

  • Positive attitude
  • Ability to work with people
  • Good analytical and troubleshooting skills
  • Good communication skills
  • Respectful and courteous
  • Ready to learn and work independently

Responsibilities include, but are not limited to:

  • Assist customers at Fordham with network and unified communications issues that arise
  • Monitor, review, update, escalate, and close all network-related incidents via our ServiceNow ticketing system on a daily basis
  • Provide wireless coverage assessments
  • Assist the Network Operations Technician with day-to-day issues
  • Help maintain hardware, software, and IP inventory
  • Deliver network equipment to and from our data closets

COMPENSATION: $16.00 per hour

Apply to this job. You will be asked to attach your resume to the job application.

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