Technology Support

For Students, Faculty, Staff


The IT Service Desk serves as a central point of contact for all technology-related questions and concerns. With a focus on prompt and effective solutions, the service desk team offers expertise in troubleshooting, technical guidance, and problem resolution. The team provides comprehensive support and assistance encompassing a wide range of technology resources and services, contributing to a seamless and efficient technology experience for users across the university.


How to Reach Us

For immediate assistance call 718-817-3999. The service desk extends 24/7 telephone support, ensuring assistance is readily available at any time of the day. 

Virtual Support  

 Email us at [email protected]  

Submit a help ticket via the Tech Help portal

Walk-In Centers
Rose Hill Campus:
McShane Center - Room 266
Lincoln Center Campus:
Leon Lowenstein - Room SL18  
Monday - Friday 8:00 a.m. - 7:00 p.m.
Saturday 10:00 a.m. - 6:00 p.m.
LITE Center
Rose Hill Campus
Located at the Walsh Family Library, Lower level, Room 014.
Lincoln Center
Lowenstein building, Room 416 within the Faculty Technology Center
Monday - Friday 9:00 a.m. - 5:00 p.m.

*Please note: Walk-in centers might be closed during Campus Holidays. 

The service desk support team is dedicated to ensuring the smooth operation of technology resources and service. Their expertise extends to resolving technical issues, offering guidance on software and hardware, assisting with account management, and providing a knowledgeable response to a diverse array of technology-related inquiries. In addition to their technical skills, the service desk support team maintains a customer-centric approach. They prioritize effective communication, attentively listening to user concerns and inquiries. By offering personalized solutions and step-by-step guidance, they empower users to navigate technology challenges with confidence. Let us know how we can be of assistance to you!

Tech Help Service Portal

Explore the Tech Help portal to utilize the self-service option, where you can search our knowledge base for solutions to your inquiry, or alternatively submit a support ticket for more personalized assistance. The Tech Help portal can be accessed at any time via > My Pages > Tech Help.

Screenshot of ServiceNow tech help portal.


Need Help?

Walk-In Centers

McShane Center 266 | RH
Leon Lowenstein SL18 | LC

View Our Walk-In Hours