Technology Support

For Students, Faculty, Staff

Overview

The IT Service Desk provides support and assistance for all technology resources and services at the University.

How to Reach Us

• For immediate assistance: 718-817-3999
• Log in to the Portal at fordham.edu > My Pages > Tech Help
• Email us at [email protected] 
• Visit our walk-in centers:
  • Rose Hill, McShane Center - Room 229
  • Lincoln Center, Leon Lowenstein - Room SL18

Standard Support

Weekdays: 8:00 a.m. - 7:00 p.m.
Saturdays: 10:00 a.m. - 6:00 p.m.

*Please note, we are closed on Thanksgiving day, Christmas day, New Year's Day, and Easter Sunday.

Two types of support are available: Standard and extended. Standard Support is provided by IT staff and Extended Support is provided by a trusted and trained third party.

Standard support consists of answering live calls, providing walk-in service, dispatching support technicians, responding to emails, voicemails, and self-service requests, and is available as detailed above as our hours for Standard Support. There are minor exceptions to these hours, typically surrounding holidays, however, technicians will minimally monitor emails, self-service tickets, and voicemails during our Standard Support hours and will respond within 3 hours. This includes dispatching technicians for on-campus work as needed.

Extended support can be reached at the same number anytime Standard Support is not available. Press 3 for “after hours” support when prompted. These technicians can solve most issues and escalate urgent concerns to our standard support staff when needed. 

Using the Tech Help page

The IT Service Desk processes requests for tech help, for accounts and forms associated with using online applications at Fordham, as well as equipment requests. Log in to fordham.edu > My Pages > Tech Help.