Unified Communications Asst | RH

DIVISION: Unified Communications

POSITION: Unified Communications Assistant

SUPERVISOR: Unified Communications Operations Lead

SUMMARY: Assist the Unified Communications team with various projects, as needed.

QUALIFICATIONS

• Must be a registered Fordham student in good academic standing
• Follow directions and work independently
• Work well with others

RESPONSIBILITIES

• Assist in site survey of handsets of the embedded base targeted for departments on all campuses
• Integrate data from various sources into a spreadsheet of all Direct Inward Dial (DID) extensions for Fordham University
• Assist in the development and deployment of a test plan to determine accuracy of available data
• Identify and leverage opportunities to update DID information in Fordham's call accounting software
• Assist in the deployment of new handsets, including setup and testing
• Assist in end user training
• Submit weekly reports

TECHNICAL KNOWLEDGE

Required:

• Working knowledge of, or willingness to learn about a hierarchical database model, such as Comview
• Working knowledge of Excel, including auto filter

Preferred:

• Basic knowledge of, or willingness to learn about call accounting software
• Basic knowledge of, or an eagerness to learn about telephone end user equipment

COMPENSATION: $15.00 per hour

APPLY
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