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Aug. 10, 2020 Update Fordham Forward, the plan to resume in-person teaching and learning on Aug. 26, is available below, along with extensive resources for students, parents, faculty, and staff. Full Details

ITCC Assistant

DIVISION: IT Customer Care

POSITION: ITCC Assistant

SUPERVISOR: Assistant Manager, IT Customer Care 

SUMMARY
Apply to work with IT Customer Care providing technical support to faculty, staff and students. Applicants are expected to be tech savvy, provide a high level of customer service, demonstrate exemplary interpersonal skills and maintain a professional attitude at all times. Hours will be assigned around your class schedule, min 10hrs to a max of 19hrs a week.

QUALIFICATIONS
Student IT Consultants should be:

  • Eager and willing to learn through hands on experience
  • Familiar with basic computer operations that include: software installation/updating, antivirus software installation, mobile app configuration, and hardware scans
  • Willing to work as an enthusiastic team member capable to handling multiple tasks
  • Organized and flexible when selecting work shifts
  • Able to handle confidential/sensitive information in a professional and secure manner
  • Registered Fordham students in good academic standing during the semester of their appointment

Student IT Consultants should have:

  • Basic knowledge and experience with Windows and Mac OS, Linux a plus
  • Excellent customer service, interpersonal and communication skills
  • Self-motivated work ethic and strong attention to detail


RESPONSIBILITIES

  • Efficiently assist administration, faculty, staff, and students who call, email, or visit the IT Customer Care Centers.
  • Troubleshoot issues connecting to the Fordham network by updating/installing virus software, updating windows, installing Symantec Endpoint Protection and configuring network connections.
  • Respond to technology based requests by phone, email, or in person with exemplary customer service skills, patience, and strong communication skills.
  • Document every customer interaction through our EasyVista ticketing system to ensure proper follow through and completion of client requests.
  • Reliability and punctuality with regard to scheduled working hours is critical.


TECHNICAL KNOWLEDGE
Required knowledge:

  • Familiat with Windows 10 and Mac OS X
  • Basic knowledge of Microsoft Office
  • Familiar with installing and un-installing software

Preferred Knowledge:

  • Proficient with Windows 10
  • Basic Network Configuration Experience
  • Proficient with Mac OS X


Training will be provided for:

  • EasyVista ticketing system
  • Basic troubleshooting for Multi-Factor Authentication
  • Basic troubleshooting for My.Fordham
  • Basic troubleshooting for WiFi connections
  • Proper Customer Service procedures
     

COMPENSATION: $15.00 per hour

APPLY ONLINE
Apply to this job. You will be asked to attach your resume to the job application.