IT Service Desk Assistant | RH & LC

DIVISION: IT Service Desk

POSITION: IT Service Desk Assistant

SUPERVISOR: Assistant Manager, IT Service Desk 

SUMMARY
Apply to work with IT Service Desk providing technical support to faculty, staff and students. Applicants are expected to be tech savvy, provide a high level of customer service, demonstrate exemplary interpersonal skills and maintain a professional attitude at all times. Hours will be assigned around your class schedule, min 10hrs to a max of 19hrs a week.

QUALIFICATIONS
Student IT Consultants should be:

• Eager and willing to learn through hands on experience
• Familiar with basic computer operations that include: software installation/updating, antivirus software installation, mobile app configuration, and hardware scans
• Willing to work as an enthusiastic team member capable to handling multiple tasks
• Organized and flexible when selecting work shifts
• Able to handle confidential/sensitive information in a professional and secure manner
• Registered Fordham students in good academic standing during the semester of their appointment

Student IT Consultants should have:

• Basic knowledge and experience with Windows and Mac OS, Linux a plus
• Excellent customer service, interpersonal and communication skills
• Self-motivated work ethic and strong attention to detail

RESPONSIBILITIES

• Efficiently assist administration, faculty, staff, and students who call, email, or visit the IT Service Desk Centers.
• Troubleshoot issues connecting to the Fordham network by updating/installing virus software, updating windows, installing Symantec Endpoint Protection and configuring network connections.
• Respond to technology based requests by phone, email, or in person with exemplary customer service skills, patience, and strong communication skills.
• Document every customer interaction through our ServiceNow ticketing system to ensure proper follow through and completion of client requests.
• Reliability and punctuality with regard to scheduled working hours is critical.

TECHNICAL KNOWLEDGE
Required knowledge:

• Familiat with Windows 10 and Mac OS X
• Basic knowledge of Microsoft Office
• Familiar with installing and un-installing software

Preferred Knowledge:

• Proficient with Windows 10
• Basic Network Configuration Experience
• Proficient with Mac OS X

Training will be provided for:

• ServiceNow ticketing system
• Basic troubleshooting for Multi-Factor Authentication
• Basic troubleshooting for the fordham.edu portal
• Basic troubleshooting for WiFi connections
• Proper Customer Service procedures
   

COMPENSATION: $16.00 per hour

APPLY
Apply to this job. You will be asked to attach your resume to the job application.