IT Service Desk Assistant | RH & LC

DIVISION: IT Service Desk

POSITION: IT Service Desk Assistant

SUPERVISOR: Assistant Manager, IT Service Desk 

Apply to work with IT Service Desk providing technical support to faculty, staff and students. Applicants are expected to be tech savvy, provide a high level of customer service, demonstrate exemplary interpersonal skills and maintain a professional attitude at all times. Hours will be assigned around your class schedule, min 10hrs to a max of 19hrs a week.

Student IT Consultants should be:

  • Eager and willing to learn through hands on experience
  • Familiar with basic computer operations that include: software installation/updating, antivirus software installation, mobile app configuration, and hardware scans
  • Willing to work as an enthusiastic team member capable to handling multiple tasks
  • Organized and flexible when selecting work shifts
  • Able to handle confidential/sensitive information in a professional and secure manner
  • Registered Fordham students in good academic standing during the semester of their appointment

Student IT Consultants should have:

  • Basic knowledge and experience with Windows and Mac OS, Linux a plus
  • Excellent customer service, interpersonal and communication skills
  • Self-motivated work ethic and strong attention to detail


  • Efficiently assist administration, faculty, staff, and students who call, email, or visit the IT Service Desk Centers.
  • Troubleshoot issues connecting to the Fordham network by updating/installing virus software, updating windows, installing Symantec Endpoint Protection and configuring network connections.
  • Respond to technology based requests by phone, email, or in person with exemplary customer service skills, patience, and strong communication skills.
  • Document every customer interaction through our ServiceNow ticketing system to ensure proper follow through and completion of client requests.
  • Reliability and punctuality with regard to scheduled working hours is critical.

Required knowledge:

  • Familiat with Windows 10 and Mac OS X
  • Basic knowledge of Microsoft Office
  • Familiar with installing and un-installing software

Preferred Knowledge:

  • Proficient with Windows 10
  • Basic Network Configuration Experience
  • Proficient with Mac OS X

Training will be provided for:

  • ServiceNow ticketing system
  • Basic troubleshooting for Multi-Factor Authentication
  • Basic troubleshooting for the portal
  • Basic troubleshooting for WiFi connections
  • Proper Customer Service procedures

COMPENSATION: $16.00 per hour

Apply to this job. You will be asked to attach your resume to the job application.

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