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User Support Assistant

DIVISION: User Support

POSITION: Tier 2 or 3 Tech Assistant

SUPERVISOR: User Support Specialist

SUMMARY
Student IT Technicians work to support faculty and staff at either Rose Hill or Lincoln Center to complete installations and resolve issues relating to software, hardware, and computer peripheral equipment. They are expected to provide a high level of customer service, demonstrate technical skill, exemplary interpersonal skills and maintain a professional attitude at all times.

QUALIFICATIONS
Student IT Technicians must be registered Fordham students in good academic standing during the semester of their appointment.

RESPONSIBILITIES

  • Assist faculty/staff/administration who have called the Help Desk for technological assistance in their office or other common areas.
  • Installation of staff and faculty computers and equipment.
  • Updating and closing requests with the use of our EasyVista ticketing system.
  • Assisting staff with maintaining equipment inventory in EasyVista.
  • Other Duties as assigned.

TECHNICAL KNOWLEDGE
Required knowledge: (Training Provided)

  • Proficient with Windows 7/8/10
  • Basic knowledge of Microsoft Office
  • Familiar with installing and uninstalling software
  • Familiar with network connectivity on for Mac OS and Windows

Training will be provided for:

  • EasyVista ticketing system
  • Reinstallation of operating systems with Ghost
  • Fordham’s Antivirus client
  • Installation of other Fordham software

COMPENSATION: $15.00 per hour

APPLY
Apply to this job. You will be asked to attach your resume to the job application.