Unified Communications Asst | RH

DIVISION: Unified Communications

POSITION: Unified Communications Assistant

SUPERVISOR: Unified Communications Operations Lead

SUMMARY: Assist the Unified Communications team with various projects, as needed.

QUALIFICATIONS

Must be a registered Fordham student in good academic standing
Must have the ability to effectively communicate with Supervisors
Must be able to independently manage time as it relates to team check-ins and timesheet submission
Must be proactive and able to work independently, while upholding deadlines
Must be able to work in collaboration with U.C Team and fellow Student Workers
Able to use critical thinking and creative problem-solving to troubleshoot assigned tasks
Able to uphold signed Non-Disclosure Agreement and safeguard confidential information

RESPONSIBILITIES

Assist in site survey of handsets of departments on all campuses to confirm workspace locations and assess phone usage as part of several U.C Projects
Act as an agent in the University Operator Call Center, handling calls coming in from the Main Switchboard Lines for all campuses
Integrate data from various sources into a spreadsheet of all Direct Inward Dial (DID) extensions for Fordham University
Assist in the development and deployment of a test plan to determine accuracy of available data
Identify and leverage opportunities to update DID information in Fordham's call accounting software
Assist in the deployment of new handsets, including setup and testing
Assist in the deployment of replacement wall phones, including setup and testing
Assist in the troubleshooting of Unified Communications ServiceNow Requests
Assist in end-user training for issues affecting remote and onsite Voice solutions
Submit weekly reports

TECHNICAL KNOWLEDGE

Required:

Basic knowledge of Google Workspace and/or Microsoft Office, with willingness to extend knowledge of more advanced feature sets
Basic knowledge of, or willingness to learn about a hierarchical database model, such as Calero
Willingness to assist with Client-facing tasks, such as group end-user trainings

Preferred:

Basic knowledge of, or willingness to learn about call accounting software
Basic knowledge of, or an eagerness to learn about telephone end-user equipment
Willingness to shadow and assist technicians with tasks related to Legacy or Analog equipment

COMPENSATION: $16.00 per hour

APPLY
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