Hyland OnBase FAQs

The Hyland OnBase Web Client run from a web browser (Chrome is preferred), it is flexible and can be accessed from any web connection.  The Hyland OnBase Unity Client is installed directly onto a laptop or workstation.  It is also available on the standard virtual desktop image available to all employees.   

The preferred client is the Hyland OnBase Web client with the Unity Client available to employees who spend the majority of their day in OnBase or need access to the Virtual Print option.

Unity Client vs Web Client

Please go to fordham.edu > My Pages > Tech Help and submit a ticket for the Enterprise Process and Content Services Team, or contact the IT Service Desk. To expedite the request please include any messages presented on your browser.

OnBase leverages your existing Fordham credentials to authenticate and grant access. As a result, if you can log in to other Fordham services, you should be able to successfully log in to OnBase. 

If you receive an incorrect password message, it is likely that your account has been locked due to inactivity.

For help with unlocking your account, go to fordham.edu > My Pages > Tech Help and submit a ticket for the Enterprise Process and Content Services Team, or contact the IT Service Desk.

You can perform a search by any number of variables, regardless of whether or not you want a group of documents or a single document. For instance you can search by DocType or date range, by F-I-D-N or by keyword.

Right-click the selected batch(es) in the Disconnected Scanning application and select "Upload Batch".

If you misplaced an email with the link or if the link is no longer valid, you can log in to the Hyland OnBase Web Client to view and approve your pending request(s).  

1. Log in to fordham.edu (Chrome is the recommended browser)
2. Access the My Apps page.
3. Click on OnBase in the Applications section. This application will open in a new window. 
4. On the top left of the page you should see the menu (three horizontal lines).
   • Click on the menu and find the ‘Open Workflow’ option.
   • All workflow solutions currently available to you will display
   • Select the desired solution
   • View your approval queue