Booking Travel

University travelers should book all travel arrangements, including transportation, lodging, and car rental, through Corporate Travel Planners (CTP), Fordham’s designated travel service agency. Corporate Travel Planners has configured Fordham’s travel policy in their call-in and online systems. Travelers will be notified if the booking is out of compliance with the University travel policy.

Booking Travel with CTP can be done by calling an agent directly or by using FINTREX, powered by Concur's Online Booking tool. FINTREX provides access to the same transportation and hotel marketplace as other online services and in some cases with better rates by using the CTP-sponsored discounts. The traveler can also contact CTP to address issues with their online reservations or while traveling.

Concur Mobile App

Book travel via smartphone or tablet with the Concur Mobile App. Before booking with the app, please update your travel profile. See completion instructions in the "Booking Travel Online" section, below.


  • To book travel online, you must first review and update your travel profile in FINTREX, powered by Concur.

    You must complete the following required fields:

    1. Please make certain that your first, middle, and last names are identical to those on the photo identification that you will be presenting at the airport. Due to increased airport security, you may be turned away at the gate if the name on your identification does not match the name on your ticket.
    1. Work OR Home Phone number
      • Travelers should enter mobile number so they may be contacted by Agents when traveling
      • Travel Assistants/Arrangers should enter office phone number
    1. Gender
    2. Date of Birth

    Airline or rail tickets may be purchased by using the Direct Bill option or by using a corporate or personal credit card. To reserve a hotel room or a car, you must use a credit card.

    Once registered, book travel using FINTREX.

  • You can delegate an assistant or arranger to view and modify your profile or to book travel and trips on your behalf. Each traveler may delegate one primary assistant. If configured, this allows the primary assistant's name and work phone number to become part of the traveler's GDS profile. Only users with a work telephone number in their profile can be selected as primary assistants.

    To add or change an assistant or travel arranger:

    1.     Click Profile > Profile Settings > Assistants/Arrangers (in the Travel Settings section of the left-side menu).
    2.     Click Add an Assistant to search for your assistant's last name.
      • Use the following format: LastName, FirstName, for example: Smith, June.
    3.     Select the desired assistant from the search results.
    4.     Check the box for “Can book travel for me”
      • If you have multiple people assigned as assistant/arranger, check the box for “is my primary assistant for travel”.
      • You can add as many assistants as you need, but there can be only one primary.
      • Primary assistants receive emails for ALL travel activities of the person to whom they are assigned.
    1.     Click Save.
  • Group travel and hotel accomodations can be arranged by contacting a CTP booking agent at 800-810-2695 via email at [email protected].


  • Please be sure to save your airline club membership numbers in your Concur profile. Some airlines will acknowledge your airline membership within the Concur system and allow you to pick upgraded seats while booking with Concur. For all other airline memberships, please first book the flight in Concur. Then, using the Record Locator to identify your flight information, contact the airline directly to upgrade your seat.


  • To change the name of a traveler in the CTP system, call CTP online assistance at 877-727-5188.

  • To book travel directly by phone, call CTP at 844-863-8174.

    When you call CTP, you will be asked to identify yourself as a Fordham employee and will be asked questions required to book travel. This process will be significantly more efficient if you complete your travel profile online. You can use a Fordham corporate or personal credit card to purchase the airline/rail ticket or reserve the hotel room or car rental.

  • If you have been assigned to be a travel assistant/arranger, use the “Acting as Other User” list that is available in the Profile menu.

    To book travel for another user:

    1.     Click Profile.
    2.     In the Acting as other user section, select the desired user.
    3.     Click Start Session.
    4.     The travel options and tasks for the selected user now appear. Complete the tasks as usual.
  • If the conference sends you a link to book directly, then you will need to book via that link to get the conference rate and benefits.

  • If the airline cancels your flight, call a CTP booking agent at 844-863-8174 to rebook, refund or modify flight(s). CTP will also be able to assist for situations that arise during travel.

  • To book tickets for non-Fordham travelers, you should first book your own ticket using the Concur system, and then call a CTP booking agent at 844-863-8174 to book for others.