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Leave and Disability Management FAQs

1. Why is the leave reporting changing?
Fordham has engaged MetLife to administer the Leave Management Program to streamline the claim process by making leave reporting available 24 hours a day, 365 days a year on their website, and extended hours by telephone. In addition, MetLife will obtain all necessary medical information regarding your leave.

2. What type of leaves need to be reported?

  • Leaves will be reported to MetLife if they are for your own serious illness or injury, the birth and bonding with a newborn child, for placement with the employee of a child for adoption or foster care, or to care for an immediate family member (spouse, child, or parent) with a serious health condition.
  • This includes any intermittent leaves for your own serious medical condition or for the care of an immediate family member with a serious medical condition.

When you contact MetLife, a Case Manager or Leave Coordinator will assist you in determining which type of leave is appropriate for your situation. In many situations, you may be on more than one type of leave.

3. When am I required to report a leave?
If you are expecting to be out of work for a period of at least three consecutive business days, you will be required to take the following steps:

  • Notify your supervisor of your upcoming leave
  • Contact MetLife to report the leave and begin the claim process
  • If you need to be out intermittently, the same procedure is to be followed

4. How do I contact MetLife?
There are two ways to report your leave to MetLife:

  • Call MetLife Leave Management at 888-762-2347, between the hours of 8:00 a.m. and 11:00 p.m. Monday through Friday.
  • Alternatively, you can report your leave to MetLife through their MyBenefits website at, 24 hours a day, and 365 days a year. (First time users, see the MyBenefits registration instructions. Please note: For Step 1 the Group Name is Fordham University).

5. What information will I need to report my leave?
You should have the following information when you report your leave:

Personal and job information:

  • Mailing address
  • Fordham Identification # (FIDN)
  • Job title
  • Work schedule
  • Supervisor’s name and contact information
  • Date of hire

Sickness/Injury information and treatment:

  • Last day worked
  • Nature of the illness/ leave
  • How/when/where injury occurred,
  • Date disability began
  • Date you anticipate returning to work
  • Name, address, telephone number, fax number of your health care provider

6. What will happen after I report the leave to MetLife?
After you contact MetLife, they will send you written acknowledgement to your home address. You will also be able to logon to MetLife’s MyBenefits website (, 24 hours a day, and 365 days a year to view the status of your claim. (First time users, see the MyBenefits registration instructions. Please note: For Step 1 the Group Name is Fordham University).

MetLife will contact your physician to obtain medical information regarding your leave request.

7. What do I do if I have any questions regarding the status of my claim?
You should call MetLife at 888-762-2347 with any questions or concerns about your leave benefits. You will be assigned a Case Manager or Leave Coordinator, who will be able to answer any questions you have about your claim.

8. Can I still call HR to report my leaves?
You may call HR regarding your leave and HR can assist you in filing your claim with MetLife. You can also call HR to ask any question that you may have regarding the Leave Management process or if you need assistance with MetLife or with your claim.