IT Support Services
Fordham IT strives to offer the highest level of service possible to support the technology needs of Fordham University students, staff, and faculty while maintaining a safe and healthy environment for all.
To achieve that goal — and to comply with current University requirements and public health recommendations — our on-campus IT support services have been modified for fall 2020. While walk-in options are limited this semester, we have put measures in place to ensure that students and employees can get the help they need when they need it.
IT Customer Care (ITCC)
Walk-in support has been suspended. IT Customer Care continues to provide support online at My.Fordham.edu and over the phone at 718-817-3999. ITCC is your primary resource for help with accounts, desktop support, software support, information about the status of IT services, and more. If you have an IT question, start with IT Customer Care or search for an answer on the website, Fordham.edu/IT.
In-person computer support, if necessary, will be available by appointment. Walk-in computer support hours have been suspended until further notice.
Desktop Support for Staff and Faculty Offices
Desktop support services are limited. Continue to call ITCC for assistance. Virtual support solutions are available, and if the issue cannot be resolved, an appointment can be made for an office visit.
Instructional Design and Course Design Consultations
Faculty Technology Services offers consultations by appointment for instructional design, web-based course design, and learning technologies implementation. Visit Faculty Technology Center page for more information about consultation and services. Email FTC@fordham.edu to make an appointment.
All classrooms and podiums are outfitted for flexible teaching and learning. Anyone visiting a classroom must practice physical distancing and wear protective face coverings as outlined by the University’s health and safety guidelines.
Faculty in classrooms may request remote assistance by using the hot phone on the classroom wall, or call with their own phone.
Rose Hill Media Services: 718-817-4170
Lincoln Center Media Services: 212-636-6313
Media Services classroom support information here.
Computer lab support is governed by University guidelines on density, which means reduced seating and availability. To access the software currently available in those labs remotely, use Apporto, the virtual computer lab. Students may connect to lab computers remotely to access operating systems and software, except in cases where licensing restrictions prevent applications from being accessed remotely. Use the Apporto link above for more information. If you need assistance with Apporto and connecting to software remotely, call IT Customer Care at 718-817-3999.
Residence Hall Cable TV and WiFi
Cable TV and WiFi support is conducted online. In the event of a building outage, technicians will be dispatched as soon as possible. Technicians and anyone they come into contact with must adhere to the University’s health and safety guidelines.
Problems localized to specific residence hall rooms will be repaired by appointment only. Please call IT Customer Care at 718-817-3999 or submit a ticket at My.Fordham.edu
Telecommunications support is conducted online and over the phone. In-person customer support is available by appointment only. Orders for services such as Unified Communications, unified messaging, call forwarding, and voicemail notification can be submitted by calling IT Customer Care or via My.Fordham.edu.
Campus WiFi Availability
Network Infrastructure and Services has been upgrading WiFi access points to increase the reach of the Fordham and eduroam wireless networks throughout the Lincoln Center and Rose Hill campuses. The upgrade includes an expansion of outdoor WiFi options. Students are encouraged to take advantage of outdoor wireless access when possible.
A Message For You
We at Fordham IT encourage everyone at the University to avail themselves of online options for doing as much of their University-related activities as possible. Take a few moments to familiarize yourself with the University's information technology resources at www.fordham.edu/IT.